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Very Poor Cell Service

CATWIL96
Member

I have been a customer for many years and my cell service is getting worse and worse.  In the last few months I am barely able to take calls at my home (which had not been a problem before), I drop calls in areas that I have not had an issue before, and I have people call me, but I never have a missed call or any notification of the call taking place.  What can I do to get back to having the cell service that I expect?

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Re: Very Poor Cell Service

Acrillix
Sr. Member

CATWIL96

There may be an unknown service issue in your area that hasn't been reported. Have you called to report this issue? Posting on the forums is good for Peer-To-Peer but not for reporting actual issues.

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Re: Very Poor Cell Service

Community Manager
Community Manager

We appreciate your loyalty and tenure, CATWIL96. We are committed to improve your wireless experience too. When did this service issue start? What is your ZIP code? What is your phone model?

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Very Poor Cell Service

LENNYEDGE
Sr. Member

ive had same lame network........and months of worthless CS help. always blaming my device....... so why is 90 percent having same problem. and posting here is better than chat, but here we find out what to do.

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Re: Very Poor Cell Service

LENNYEDGE
Sr. Member

its no use contacting support. nothing gets fixed and a waste of life and time.

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Re: Very Poor Cell Service

Acrillix
Sr. Member

Chat is good, but they don't do network tickets to my knowledge. You actually need to call CS and ask for Tier 2 Technical Support. Yeah sometimes it can be difficult to get what you want completed, but what kind of phone do you have? You say the people keep blaming the device, so let's take a look at that first.

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