Verizon - why bother selling known junk?
spamuback
Enthusiast - Level 3

I received an email today from Verizon that refers to a “recent conversation” even though the question I’ve asked several times, the same question about a basic phone numerous times has yet to be answered – and the email suggests I purchase one of three phones shown.  A pantech hotspot, a samgung Brightside, and a casino ravine 2 (apparently considered a smartphone) – but in reviewing features available and customer reviews - have to wonder why verizon would try to sell this junk to me – or anyone for that matter.

Why does Verizon continue to sell products when there is a clear indication from reviews that MOST of those purchased were riddled with problems and MOST reviews were strongly AGAINST? Seems like a customer service nightmare that could be avoided by offering better products. If I had a restaurant and all the review of certain menu options were that everyone hated them – I’d change the menu – but of course the customers wouldn’t be stuck in a contract to eat what they hate for two years.

The Pantech 12% recommend  - 88% say it's junk

The Samsung britesise 30 % recommend - 70% say is junk

The casio - considered smarphone not basic but stiil most recomment agaist.

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Re: Verizon - why bother selling known junk?
Not applicable

opinion are like you know what everyone has one. Also Verizon does buy phones as they are ordered they buy them in lots. So yes Verizon is going to sell a phone they still have in stock. And in some cases ( like the Iphone ) they are REQUIRED to purchase so many of them.

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Re: Verizon - why bother selling known junk?
spamuback
Enthusiast - Level 3

I"d agree they probably do buy in bulk to realize savings in volume and probably contract to buy a certain number of phones to get discounts, later show the retail price and have new customers or those upgrading pay near what they did in bulk to resell as subsidized - but just having a stockpile because the product is junk - doesn't mean they need to sell them to unsuspecting customers. I'm sure their contracts to purchase also have a usability or defective product clause and they could just ship the garbage back. To keep my restaurant analogy - if I ordered a thousand pounds of shrimp and later found it was spoiled - I wouldn't continue to sell it to customers just because I have it in inventory. My supplier would receive an immediate returned shipment with an opportunity to make it right and in the meanwhile it would be off the menu - but verizon says - so what - sell it anyway.

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Re: Verizon - why bother selling known junk?
Not applicable

HUGE difference between spoiled food and a phone. Also your analogy only applies if there was a known flaw with said phones. Just saying is phone is "junk" because you are not satisfied with it doesn't mean it's defective. And the supplier is not going to give Verizon a rebate on phones already bought just because the phone gets bad reviews but is otherwise functional.

Re: Verizon - why bother selling known junk?
HawaiiBKC
Contributor - Level 1

Why don't you just try the phone out, and see if you like it..

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Re: Verizon - why bother selling known junk?
spamuback
Enthusiast - Level 3

It would be difficult for them to say they weren't aware of the problems when so many are posting complaints and returning them - but they continue to sell them anyway. If 88 out of 100 people recommend against buying a product because of the issues they have with it - I'd debate it qualifies as being know "junk" any day - and although I appreciate your playing the devils advocate if they defend their position claiming ignorance that they're selling complete junk - there are 12 people of each 100 sold that get one that works as advertised.

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Re: Verizon - why bother selling known junk?
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I really think it's strange that people complain about reviews.  Why don't you just move on like the rest of the rational world and buy a phone with good reviews?  You're basically upset about what people have written about something that you don't even own and already consider "junk" in your mind.  They sell them to make money off the uninformed, cheapskates, or those who don't need to use a basic phone as a mobile hotspot over bluetooth.  The Samsung Galaxy Note II has excellent reviews and is mobile hotspot capable.

Re: Verizon - why bother selling known junk?
spamuback
Enthusiast - Level 3

Or they cold offer a better quality product in their basic lineup that would get consistent positive reviews instead of taking advantage of the uniformed buyers that continue to buy their products thinking that they'll have better results than the numerous others that rate it as junk. I suspect that a lot of the "cheapskates" that buy them are little old ladies wanting something basic and reliable - but who am I to question a company that would intentionally sell them junk instead.

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Re: Verizon - why bother selling known junk?
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spamuback wrote:

Or they cold offer a better quality product in their basic lineup that would get consistent positive reviews instead of taking advantage of the uniformed buyers that continue to buy their products thinking that they'll have better results than the numerous others that rate it as junk. 

So Verizon needs to protect "uninformed" buyers form themselves? Here's an idea, why don't these buyers become informed?

Re: Verizon - why bother selling known junk?
lewisr13
Champion - Level 1

Brian68 wrote:

why don't these buyers become informed?

Because it's America, I'm entitled to whatever I deem necessary. And if you don't I'll sue you.