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Re: Verizon sold my old phone to someone else with my info still on it!!

msturgis
Novice

Of course no one is selling at gun point - however, Verizon reps are selling these devices falsely promising as these are VERY EASY to use, at the same time limiting options for other simpler devices. Pressure sales techniques work and that's why Verizon (along with most retail based sales organizations) use it. People go to these store with trust and an understanding that these guys are not liars and crooks, and these reps are banking on this trust.

I would rather live in a world where I can trust someone when they say something at the same time someone else can trust me when I say something. This practice of betrayal of trust is a double-edged sword - now when these Verizon reps go to thousands other places to buy things - they are customers and they are subject to the same treatment they have provided to their customers.

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Re: Verizon sold my old phone to someone else with my info still on it!!

msturgis
Novice

That is just a common misconception. Let me give you an example: At some point before the purchase of Nextel, Sprint was mostly a collection of affiliates dba Sprint. According to your logic, no one could sue Sprint for the actions of its affiliates. Which obviously is untrue as Sprint had been sued many times over its affiliate's business practice and conducts.

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Re: Verizon sold my old phone to someone else with my info still on it!!

jondal
Novice

that is 100% correct vzw needs to change thie ways or vzw's network is going down just like the time zone issue with iphone 5 and vzw dont want to man up and get the problem fixed

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Re: Verizon sold my old phone to someone else with my info still on it!!

jondal
Novice

I do not agree it still is a Vzw store and they sell Vzw Equipment

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Re: Verizon sold my old phone to someone else with my info still on it!!

What you should have done was done a factory reset on the phone. If you didn't know how to do that then you should have asked the person that you handed your phone over to if they would preform that reset while you were there to ensure that it was done. you could have even asked them to show you how to do the factory reset on the phone. it is your responsibility as a person to protect your personal information. people are depending why to much on others to do everything for them.

if you are so worried about your personal information and other people having access to it then maybe you need to start looking and thinking to yourself about being a more responsible for your information. it is no one else's fault but your own for what has happened.

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Re: Verizon sold my old phone to someone else with my info still on it!!

Not applicable

Those who are saying that this is Verizons responsibility because he bought from an "authorized" reseller. well....

Let me use an analogy.  Say you bought a Camaro from an "authorized" GM dealer. After a week you decided you would rather have the red one instead of the blue one.  (GM has had these type of promotions where you had 30 days to return the vehicle for ANY reason.  Don't have it now but let's just say this happened when they did offer this perk)  Anyway you return the blue one and drive away with the red one.  A week later you get a call from the new owner of the blue one and they say they found a briefcase in the trunk with a bunch of your personal info in it.  The dealership obviously sold the blue one to someone else. (It's irrelavant here whether the dealership sold it as new or not)  But the question is, is your beef with GM or the dealership?  Remember, dealerships are independant businesses authorized to sell a manufactures product.  The maunfacturer garrantees the product, not the method of sale.  Verizon authorizes a dealership to sell thier service and they garrantee that, not the method of sale.

If you decide to get a lawyer and pursue this with litigation, one, it will be time consuming and two,  it will be expensive, because I doubt that you will get an attorney to take the case on contingency.  And in the end, you might win, but you also might loose. (Against Verizon, not the reseller)

I think the OPs best bet is to ask the authorized reseller for a reasonable amount, like $2 to $4,000.00 and then put checks in place on his credit reports and maybe purchase some identity theft insurance.

Just my thoughts....

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Re: Verizon sold my old phone to someone else with my info still on it!!

tracyby
Member

They asked what it would take to make you happy? Well, if your not going to take this to the next level, then you should at least allow them to "make you happy." Ask for a credit on your next bill, or a free SD card... a case for your phone, or a spare home charger. Maybe they can somehow upgrade you from say 2g of data to 4g for the price your currently paying. Hey, it's worth a shot.

Regardless of what these other guys are saying, Verizon will bend over backwards to make the customer happy - especially if you call corporate and PUSH to talk to a manager. And remember, corporate IS the one who is getting the monthly payments you send in.

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Re: Verizon sold my old phone to someone else with my info still on it!!

commonsense101
Sr. Member

Dont buy your stuff from 3rd parties.

"authorized" dealer is not a dealer

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Re: Verizon sold my old phone to someone else with my info still on it!!

B33
Sr. Leader

My thoughts exactly!   it's like going to an Out house and not being prepared.. b33

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Re: Verizon sold my old phone to someone else with my info still on it!!

Not applicable

katsntx001 wrote:

Everyone is "victim" these days and the answer is to sue the big bad evil company. Well if you think you're always a victim you always will be. If you think you're a victim you think you have no control. when in fact you do. If more people took personal responsibility instead of playing the victim, these companies might actually change their ways.

Seems to me that if I accepted this as MY problem and didn't stand up for my rights, then Verizon continues to go their merry way and do this to other unsuspecting consumers. 

What, you're right not NOT take personal responsibility? Nothing EVER anyone's fault anymore. It's always someone else's and everyone is a "victim". Yes the store should have done a reset. BUT you should just MAN UP and ADMIT that YOU failed to do a reset yourself and you should have. That's all, just MAN UP and take a bit of the responsibility for YOUR part of this. If you can't do that there's no helping you. You'll be a "victim" the rest of your life in everything. I actually kind of pity you.

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