I contacted a regional VP for help, since he helped me before. Service throughout this large city's suburb is poor - always has been. Anyway, I thought you would enjoy his office's response (I removed the suburb's name):
"Our network team is aware the <suburb> area is a Variable Coverage Area."
I've been dealing with a half-dozen companies' customer service departments all week (some get As, others get Fs). This one gave me a laugh.
Then, I suppose the answer to your probable question of "What is Verizon doing to better service my area" was answered thusly, "It's being looked into."
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