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Verizon run around
JAMCAU9
Member

Anyone having issues with being told all kinds of things when upgrading your phone and find out down the road(first bill) that what was said does not reflect anything that was discussed/promised? My salesperson said my bill would be lower, that my promotional tablet was a 1yr contract only, that phone insurance was added and in reality, my bill was $45 higher, my promo tablet was a 2 yr contract and the insurance was not added. Went through all the red tape with verizon(chatted with Bianca, Alexia and supervisor Chantall, called reps several times) end result....I'm under contract and Verizon won't do anything. I'm shopping around to find what I hope will be a more honest carrier

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Re: Verizon run around
vzw_customer_support
Customer Support

This is never the experience we want you to have after purchasing a new phone JAMCAU9. Have you reached out to the agent who assisted you with the purchase? When did you process your recent upgrade? If the equipment was purchased within the last 30 days, you may still add equipment insurance as long as there is no physical or water damage to the device. For information regarding our equipment insurance click, http://vz.to/1JIbRZ2



Thank You,

MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon run around
JAMCAU9
Member

Many thanks for Verizons response, I have explained my case over and over

again. I was told by a verizon rep via a phone conversation after my first

bill that the tablet promotion was only for a year which reflected what the

salesperson had said. Since I'm just completing that first year I called

and chatted to cancel the tablet and that is where the fun started. Bottom

line is that I had previously taken care of the insurance add on, I resgned

myself to the fact the salesperson gave me(and my wife as a witness) wrong

information on our bill(Couldn't change it at that point since it was over

14 days(billing is monthly so you don't see the $ difference until then and

you trust the salesperson that says "it will even out on your first bill").

What just topped everything off is the mislead on the tablet part. All of

this is costing us approx. $800 more over the two years. It sure felt

like(and still feels like) Customer service only has some much time per

account that they say things to get you off the phone and there was never a

option(that I could see) to save the chats for proof. Anyway, I will keep

expressing my dissatisfaction with verizon as I am fully aware I'm stuck

due to trusting things would have been taken care of.

On Sun, May 29, 2016 at 10:59 AM, Verizon Wireless Customer Support <

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Re: Verizon run around
sprmankalel
Leader

Sounds like reading the agreement before you signed it would have given you all of that information. It is spelled out explicitly. When you sign you accept what is in the agreement. Reading it would have cleared up any confusion you may have had about the terms.

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