Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.
Verizon outage
janeybee528
Member

Verizon is out for the second time in 24 hours in Grand Canyon area.  Each time, it has been out multiple hours - it is now 3 am and has been down since at least 9:30 P.M. that  I am aware. Previously, it was down from @ 5 AM -9:30 AM.  Each time, customer service is closed.

Why such limited hours on your customer service? And why do so many people need to complain to get a ticket opened?  Why won't Verizon admit their equipment is faulty and not make the customer go through hoops to get a ticket opened?

As there is very limited wifi access in this area, I am very dependent on my phone. I have a 79 year old mother who just had a mini-stroke and is in rehabilitative care. I need to know if there is an emergency!

If I had a choice other than Verizon, I would have been gone a long time ago.

0 Likes