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Verizon have said they will allow me to Early terminate with no penalty

Member

for the lack of any service in my area when its shown has having 4G, 3G and Digital Voice coverage. They have asked me to use an extender in my home for 30 days before canceling knowing that this will not resolve my issue.  The extender is fine in the house but this doesn't cover me while outside the house or at the pool or when I am shopping. 

The only question I have is why do they advertise and push me from a 3G to 4G when I was optimized on my 3G phone..

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Re: Verizon have said they will allow me to Early terminate with no penalty

Customer Support

Good Evening Leekay,

We definitely want you to enjoy using your service. We certainly value your business. The network extender is designed to boost signal strength in a specific indoor location only. We do not utilize network optimization on 4G devices.

Sincerely,

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport 

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