Verizon e-gift card

Member

My family bought 4 phones from Verizon and got e-gift cards came through my Email and the worker who was working at the Verizon store said Verizon will send you four $150 e-gift card and you can use them in other vendors online and also some of my friends said the way to do that is I can move that $600 Verizon gift card to a debit card or something and use like a prepaid card. However, I searched really hard and all it says is Verizon gift card can only be used for Verizon. Can someone tell me is it true and if I can, then how to use them in another vendor. It confuses me because the actual Verizon worker told me I can use Verizon gift card in Amazon and all that. Even I went to the store once again only to ask a question about those gift cards and again he confirmed by reading his computer monitor that I can use them.

Re: Verizon e-gift card

Sr. Member

Your title is your answer. It's a digital gift card to be used with Verizon only. Much like how an Amazon gift card only works for Amazon or a Domino's gift card only works for them.

Verizon used to do prepaid Mastercards which did work anywhere. The store rep is going off of that. Suggesting a Verizon gift card is the same is being misinformed.

Re: Verizon e-gift card

Customer Support

Hello. Thank you for reaching out to us. It is true that Verizon E gift cards can only be used at Verizon stores and on your Verizon account. You can find out more information here: https://www.verizonwireless.com/support/gift-card-faqs/. JordanL_VZW

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Re: Verizon e-gift card

Member

However, I could not even use my Verizon e-gift card in Verizon online shop. There is simply no option for entering gift card number and the pin. 

Re: Verizon e-gift card

Member

Then you need to train your staff of this policy.   I told them exactly what I was needing the gift card for and they said it would work.   They just wanted the sale.   This is unacceptable.   Esp right now when people don't feel comfortable visiting stores in person.   This was to be a gift that was ruined.   What are they to do with the gift card now when they won't visit a store.   Thanks alot.  

Re: Verizon e-gift card

Customer Support

We apologize for the misinformation in regard to the Verizon gift cards you have received, as we did not provide the information that you needed. These cards can only be used at Verizon, and can be used to pay your bill, purchase any device or accessory such as headphones, watches, and other electronics. 

 

PedroM_VZW

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Re: Verizon e-gift card

Member

yeah right there’s no option for the gift card , only to pay bills not to buy accessories 

Re: Verizon e-gift card

Member

Youre right and its very frustrating!

Re: Verizon e-gift card

Member

That is also false information because I just tried to use the 2 gift cards I received for switching providers first I was told I could pay of my cancellation fee from the other company which is false then I was told I could use them to pay off phones which is also false because you can’t add 2 gift cards together and if you don’t have enough on one card you can’t pay of the phone so thanks for all the miss information love a company with terrible customer service and one that gives out bad information to get you business 

Re: Verizon e-gift card

Member

I was given the same false information from a Verizon sales representative at the Lake in the Hills, IL. Verizon store!!! I’m very disappointed with the Verizon associate whom knowingly lied to me, while pretending to be interested in knowing my 2020 summer vacation plans 60 seconds after Introducing herself and apologizing for the long wait outside. I explained because my husband is ill fighting stage 4 MCC that we had no plans to travel. She smiled and continued to speak about her family vacation to Colorado, and how safe they’ll be, “because nobody vacations in Colorado”. The Verizon associated then said the gift card would arrive in about 8 weeks & it could be used anywhere. I said that would be great, just in time to purchase a needed refrigerator from BestBuy (using said gift card) Labor Day weekend. We’ll I hope she and her family had a safe and enjoyable time. I also hope she enjoyed the bonus she received when I willingly signed up for the Verizon CC that she was effective at promoting, almost as much as her family vacation. 

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