Re: Verizon doesn't care no matter how long you've been with them
boobdole
Contributor - Level 2

Don't worry, if what I've seen in other threads is anything to go by, this is a typical Verizon post.  Publicly saying they want to help but they'll probably never return to this post.  That about sums up Verizon's customer service.  All talk (usually misinformed at that), no action. 

Here's another thread with a single post offering similar but never returning to make good on his offer:

https://community.verizonwireless.com/thread/774986

I wouldn't expect anything from the "Verizon Reps" in these forums.  You'd have better luck with the "Community Leaders."  They're basically Verizon reps, but on a volunteer basis. At least they'll respond. 

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Re: Verizon doesn't care no matter how long you've been with them
Duogen
Enthusiast - Level 3

Your 6 leaving gives room for the 8 lines coming. Who knows, they will probably get your 6 back in a year or 2 anyway.

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Re: Verizon doesn't care no matter how long you've been with them
Duogen
Enthusiast - Level 3

You pay for data you don't use? well that dont make much sense on your part, nothing to do with Verizon.

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Re: Verizon doesn't care no matter how long you've been with them
Not applicable

Reduce your plan to something you can afford.

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Re: Verizon doesn't care no matter how long you've been with them
Keitarou
Contributor - Level 1

Unless Verizon changes the shared data plan and waives activation fees, I won't be coming back. There is a point of no return and Verizon has hit it big time for me.

Re: Verizon doesn't care no matter how long you've been with them
Tidbits
Legend

Run a business of Verizon's size and you'd want to get paid more.

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Re: Verizon doesn't care no matter how long you've been with them
Duogen
Enthusiast - Level 3

That's business, in every aspect of life. You are not unique, your money is not special, you are easily replaced. Get used to it, that's life.

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Re: Verizon doesn't care no matter how long you've been with them
tknailz
Enthusiast - Level 2
Re: Verizon doesn't care no matter how long you've been with them

hey AdamE_VZW.

Here is my story/gripe. I have been without a fully functioning smart phone since December 2011. Verizon sent me a factory refurbished "like new" (HA) DroidX2. ALL have malfunctioned with in 30 days. I am using #5, at the moment as I refused to accept #6 on arrival. The back battery housing (refubs come without a battery and back panel) was dusty, fingerprinted, and dented. The best offer Verizon would give me in March 2012 was to refund $29.99 for one month's data package,and an iphone 4s for $150 and 25% off accessories. I could the same deal, as could anyone else, on line with a better accessory deal!

When # 5 began to malfunction, the 611 service rep, refused to transfer me to a supervisor, stating that a "supervisor could not do anything different for me than she could" She generously offered to match the accessory deal online at myverizon. I told her I would think about it after researching the Samsung Galaxy Straight Talk. When I called 611 again, I refused to say what my call was about, insisting to speak with a supervisor and asking what and where to send an executive complaint. I was told the the service rep had no idea how or where to send an executive complaint, and I I was transferred to supervisor Kay in Ohio. She offered an iphone 4s for $150.00 and $80.00 to spend on accessories, and she credited my account $29.99 for one month's data.

I, with some misgivings, took the deal and was told to expect my phone in 2 days. That was Monday, June 25th. On Wednesday, the 27th, I went to myverizon to find out where my phone was, only to discover, no record of the order being placed.

Back to 611 - again - The order was not placed due to her failure to have her supervisor ok it. Hmmm...I thought SHE WAS A SUPERVISOR. She also told me when I told her I was returning #6 and that I wanted to file an executive complaint, that she also had no idea how, or where or to whom, such a complaint would be filed.

So here I am, on a lovely Sunday, filing this stupid complaint on a verizon forum. Still with my malfunctioning POS factory refurbished "like new" Droid X2.

I will try to send you this letter directly with my contact info, and I will copy and paste this letter to Facebook and Twitter and every other forum that I can find. My hope is that SOMEONE out there WILL know how, where and to whom an executive complaint may be sent.

Re: Verizon doesn't care no matter how long you've been with them
commonsense101
Specialist - Level 2

let me guess...freezinging up, power cycling, battery gets warm??.. /facepalm

I mean do you really beleive you got 5 defective phones? You could win the lottery before that happens...I'm sure at least 2-3 of your phones are active on someones account right now and they havent had a single problem

Most of the time i notice tech support doesn't really troubleshoot phones, they just replace replace replace

You always have the option to contact motorla and let me know how many of their phones you've gotten that have failed

For you question, go to the top of the screen, contact us, send an email, it goes to a mid management team that will respond in 24 hours or less

Re: Verizon doesn't care no matter how long you've been with them
tknailz
Enthusiast - Level 2

Thank you for responding commonsense 101. As you seem to be a Verizon employee, may I say your reply sounds snarky and condescending and yes dear, I do believe I have had 5 defective phones.

    "let me guess...freezinging up, power cycling, battery gets warm??.. /facepalm"

Yes, those things happened with #1 factory refurb, but that is not why I returned it. I returned it because the touch screen was misaligned - split between my home screen and the one i should have to swipe to get to. Factory reset did not fix the problem.

My personal and lengthy history with tech support has been my only excellent experience with Verizon in this matter. I have found each and every one of them to be patient, knowledgeable, and extremely helpful.

Since my original Droid X took a dive, after being educated by a terrific tech support man, I have always:

  • backed out or exited apps.
  • severely restricted downloading ANYTHING
  • daily cleared all my caches
  • daily cleared texts and voicemails
  • replaced sim card

I have also done factory resets on each phone before calling 611. My original phone worked fine for a year with no problems. Do you think I may have suddenly developed dementia or blown an aneurism so that I now can not work a phone for a month without problems? Really?

Here are some of the problems I have had with these 5 refurbs.

  • screen misaligning
  • screen jiggling - everything on the screen moving rapidly back and forth.
  • no alarm volume. (I took that one into a Verizon store and they confirmed it was a software problem)
  • settings not staying set
  • assigned ringtones changing themselves
  • opening up the phone to find  some random web page I had visited in 24-48 hours and hitting back button 5-7 times of random ruckus to get to my home screen.
  • having phone on table with screen black, turn itself on and jump through various programs.
  • unable to place or receive calls. They could hear me, but i could not hear them.
  • loss of touch screen capabilities
  • loss of ability to turn phone off
  • loss of navigation. message says "gps is off. would you like to go to settings and turn it on?" guess what? its on.

These are just the ones i can think off the top of my head that I have been dealing with for the past SIX MONTHS.

You stated:   

     I mean do you really beleive you got 5 defective phones? You could win the lottery before that happens...I'm sure at        least 2-3 of your phones are active on someones account right now and they havent had a single problem

I suggest that that is the problem, I doubt little is done to these phones besides a quick polish.

As I stated in my original post, #6 came dented, dusty, and smeared with fingerprints - inside the battery housing.

Just send the POS along to the next sap until they cave in, as I did, into buying a new phone for an extended contract.

Verizon also didn't hesitate to bill me for the iphone, that I have yet to receive.

So in conclusion, commonsense101, may I respectfully suggest you excersice some, before you jump to conclusions. In the mean time I will be buying some lottery tickets.