I am a retired Police Officer. I have been receiving an 18% discount for many years. I recently had to validate my discount as requested by Verizon. I jumped through all of their hoops and received a message that said "congratulations your discount has been approved." I get my new bill and the discount went from 18% to 8%, WHY? I have lived up to my contract and paid my bill on time every month. I guess Verizon doesn't have to live up to their end. Some bean counter figured out a way to screw the customers and improve their bottom line. Thanks a lot Verizon. Looking into AT&T!