Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Member

I live in a nearby town and deal with the dead-zone at my home. However I do not understand why a hospital in the busiest area on Long Island in Mineola, New York has spotty coverage. 

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Customer Support

Our goal is to provide you the best services available at all times. We are sorry to see that you are having trouble in your home area. Let's work together and ensure that you can continue to stay connected. Can you please provide us more details about the exact issues that you are experiencing?

 

GeorginaG_VZW

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Member

All 4 lines are experiencing spotty coverage in areas your map says have LTE and 5G service.

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Customer Support

We're sorry to hear that you're having so much trouble, Jacob. We're more than happy to take a closer look for you. What sort of troubleshooting steps have you tried on your end? 

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Member

I don't see why any troubleshooting is necessary when service works extremely well in other areas. I can literally walk 5 minutes from my home and get 2X the data speeds. I can go to NYC and get peak LTE-A speeds of 300Mbps.

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Customer Support

Jacob_92, we need to troubleshoot to help solve the issues you are having with your service. How are your calls and texts messages in the areas you experience slow data speeds?  JacobG_VZW

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Member

I get dropped calls occasionally, but usually calling and texting is fine when I have 1 or 2 bars of service (even on Verizon branded device.)

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Re: Verizon Wireless Deadzone at NYU Langone Hospital Long Island (Mineola, NY)

Customer Support

This information is very helpful. Please tell us, what signal (LTE, 3G, 1x) do you see on your device when you're in the affected area? To clarify does this happen both indoors and outdoors?

 


LauraF_VZW

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