Verizon Switch Scam?

[Kregore]

Right with you brother. I actually talked to a great customer service rep named Scott today and he was exceedingly helpful in getting to the bottom of the matter and even just listening and understanding my issue. He has promised to get me my cards personally which is great even though they are over $300 less than i should be getting.The problem though is there is nothing he or seemingly anyone can do to help reverse the lies of the sales rep and the magic math she used to get our payment where we needed by stealing our phones at basically a $0 value since their value was applied as a credit. I am seething with animosity towards this company right now and I'm afraid I will just get nothing and be out hundreds of dollars waiting for any resolution internally. That's why I'm starting to look at outside sources of resolution including checking in here for other people's experiences and committing myself to warning people about their misrepresentation of contracts.

[vzw_customer_support]

I apologize for the confusion surrounding your trade in and I'm here to help. Let's look into this, I will be sending you a Private Message momentarily.

AyaniB_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[sheritah_vzw]

We want to always provide clear and concise information when it comes to our plans and products. Your trust means a lot to us and we want to work and get this back. Tell us about your specific incident where you feel information was misrepresented and how your account has been impacted.

SheritaH_VZW

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@VZWSupport

[Kregore]

I have been through this numerous times with customer service including the

agent today, Scott, who was helpful in listening and explaining Verizon's

policy as it pertains to my situation. My concerns are thus, though.

When I decided to switch from AT&T to Verizon, the decision was based

purely on the fact that the sales rep promised we would get our full buyout

amount in gift cards and out monthly bill would be at a rate that we were

comfortable paying.

Only now, 4 months later, am I realizing 2 things.

. I am not getting my full buyout amount in cards because they have labeled

the legitimate values of my trade in phones as half the credit. This makes

no sense! How is the legitimate values of an asset that I am giving to you

construed as any kind of credit from you? It makes no logical sense.

2. Based on this fuzzy math, we literally just handed you our phones for

free and are out nearly $400 out of pocket. This insane math was also

worked in to show an artificially lower monthly payment since we would

never have agreed to such a screw job up front.

All this and the fact that at every key point of the transaction, what we

were led to believe was in fact a lie. And now that I'm calling Verizon out

on their deceit, I've been yelled at by their manager and given a run

around in customer service with no acknowledgement that I was duped into a

horrible arrangement by nefarious sales reps and am now stuck in a phantom

contract that I also was unaware of until July.

Ludicrous!!!!!

[SCOOTERNSC]

Maybe a lawsuit is the way to go.

[ANGPHU72]

I feel that it is a scam!!! I talked to many people they was never clear that I will be receiving both a value with my phone and another value to pay off my old provider. AND I've talked to over 10 people both online and on the phone about my situation. They brought my basically new iphone 6 for $209 which they didn't inform me that i can basically use only for my phone bill or i get store credit for it. Second they told me I would get up to 650 dollars to pay off my old phone bill. I didn't even receive half of it.... I received a email saying my card got shipped on july 21. I waited till aug 2 to finally call someone about it. They said my card was sent to a different state.. Like [removed].. And then they said my balance was going to be 243.72.... NOT EVEN [removed] HALF!!!! common verizon you guys make millions a year. I switched over because most phone company would pay off the whole final bill. I guess not this company! And want to hear something even more funny.. I finally received my card after almost a month. I only got 34.72.. REALLY I am very [removed]. Customer service for the promotional deal doesn't even help. If i knew I wasn't even going to receive help for my final bill I wouldn't had switch.

Profanity removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[Acrillix]

Hi everyone. I know everyones upset about this promo but maybe I can help clear things up. I read this post as well as another one and there's a lot of angry people.

I pulled up the Terms and Conditions to see if I can help out.

I won't post the T's&C's here but click the link to view it.

Here we go!

Step 1: Switch to Verizon and we’ll give you up to $650.Switch your number from any postpaid wireless carrier to Verizon, trade in your current phone, and activate a new 4G LTE smartphone purchased on device payment plan.

     So, as long as you follow this you should be good. It's important to pay attention to wording especially when dealing with a lot of money like this...  It states that if you Switch to Verizon using a Port In (take the old number from your old carrier and taking it to VZW) and it was postpaid service you will receive up to $650. You also have to trade in your old phone and it must value greater than $0. You also must purchase a NEW 4G LTE smartphone on device payment plan. 2 year agreements automatically void you from the promo.

Step 2: Trading in your phone.

     As I said above, you must trade in your old phone and it must be the same phone (they check the Device ID) that was listed on the agreement/contract. If you say you owe $300 on an iPhone 6 and you send in a iPhone 5, you will not qualify. Attention to the order of steps is critical as well, you must trade in your device BEFORE REGISTERING. Failure to do this will not log your device being returned as a promotional offer and you will not receive the money for it. The device also must be in good working conditions. This doesn't really pertain to the money but also a good note to take: Device trade-in transactions are final; after you trade in your phone, you cannot get it back.

Step 3: Registering for the Promotion

     Next, after you complete the above steps, you have to actually register for the promotion by clicking here. Enter in the promotional code, 54-456 to claim the promotion. This promo code does not expire until the promotion expires. Within 60 days (from when you switched to VZW) you must upload your final bill from your old carrier to the site. The bill must list the ETF or Device Payment Plan for that phone number. Then just upload the Trade in receipt and your good to go. Next, ensure as I stated above, that every phone number/line you are porting and wanting to use the promo are done separately. Failure to do this will result you only getting it for those numbers/lines you submitted. Also, the Submitted bill must match the mobile number that was switched to Verizon.

Step 4: Promotional Reimbursement

     Money!! This next part is really REALLY important if you want all the monies you are qualified for. It is made up of 2 parts.

          Part 1: Fair Market Trade In Value - The value of which the device is worth to a business if VZW were to re-sell. Your $600 used device will not retain that same value after re-sell.

     Part 2: Verizon Wireless Visa® Prepaid Card in amount of carrier’s Early Termination Fee (up to $350) or final device payment plan balance (up to $650), including lease purchase option if applicable, minus device trade-in credit provided by Verizon.

               I should explain ^ this part since it's short but complicated. The promo states you can receive UP TO $650. Doesn't mean you will receive that value. You will get a prepaid card in the amount of the ETF (up to $350) **OR** up to $650 for Device Payment Agreement. You will NOT receive both and ETF and DPA on the same card. Take note that the value of the phone you traded in is subtracted from the balance of the DPP or ETF. For example, Johnny signs up for the promo with his iPhone 6 with an ETF of $175. His iPhone 6 is 1 year old with AT&T. Since the iPhone 6 retail price is $549.99, after 1 year it's value has dropped significantly. Lets (for easy numbers) say it dropped to a value of $125.00. Now when he submitted his bill, he will receive a card with the value of the trade in value subtracted from the ETF. So Johnny will receive a card for $50.00. A credit will be applied to the account for $125.00 for the device trade-in value.

Step 5: Taxes

     Remember that any taxes or surcharges are NOT reimbursed.

Step 6: Staying Up On Bills

     It is required by the promotion that you must be in good standing for 45 consecutive days. This means you CANNOT have a past due balance.

Step 7: Cancelling Service

     If you cancel your service before the 6 month period, you can and will be charged the same amount you were given to pay off the other carrier.

Step 8: Cards will be mailed via the U.S. Postal Service within 8 weeks after receipt of claim and will be mailed to the billing address on file with Verizon Wireless.

Hope I helped clear up the process. When dealing with money promotions that can cause big problems ALWAYS LOOK UP TERMS AND CONDITIONS and read them carefully. You should be able to trust the company that is doing the promotion but you should always check anyways to be sure you are doing it correctly.

Peace

[FARJAL65]

Verizon promos are fraud, they promise things just to make you switch and do not honor their promos, I was promised 650 for each line and pay off the device final bill but they did not honor it. They made me jump through hoops I have literally made 100 of calls to Verizon since the time I signed up, honestly the worst decision of my life. Customer service at Verizon is not accurate in providing information needed to go through the process. I signed up over the phone so I was told that two empty boxes will arrive in mail and I'm supposed to send my hardly used phones from sprint to Verizon, after waiting for weeks and making so many calls to Verizon nobody tells me that to get the boxes I have to go through appraisal process, finally I got lucky and customer service rep told me there is an appraisal process to receive the boxes, bingo found the first puzzle piece, and of course appraisal process took another 3 weeks since we had issues with it as well. Now finally after 2 months and 2 weeks I submitted the phones in the boxes and provided with all the information Verizon needed and received an email saying the period expired and they cannot honor the promo. Now I'm sitting on $1700 bill owed to other provider, which includes device cancellation fees and early termination fees. Verizon took my perfectly good working condition brand new Note 5 and LG G4 and gave me 140 dollars as store credit and did not honor the promo. If they check their records hear all the calls I made they will know the disappointment and frustration I'm going through right now. I you are looking to switch to Verizon please save yourself from disappointment they are total scam, worst customer service and worst of all do not their customers, Verizon is nightmare please save yourself from this scam

[Ann154]

The switch promotion is a reimbursement. You have to pay your old carrier FIRST and then submit the paperwork to get reimbursed SECOND.

[FARJAL65]

It dosent matter weather I pay my old providers bill before the processing or after,  im paying out of pocket anyways. The issue is verizon deliberately delaying the process of promo processing and then turning around telling the customer they cannot honor the promo as time period expires. Please go back and check hundered's of calls i made to verizon and listen to the convo and then tell me was delay from your side or mine?