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Verizon Manager threatens to Call Cops to Arrest me

VerizonArrestMe

so i was dealing with verizon for multiple days because you issued me a verizon phone that doesn't work........ and i've been stuck without a phone for days now........... going to be 5 days total......... and i complained to the manager at the store and my dad just got tired of it and he raised his voice saying you going to give me my son a phone or not? cause im tired of your excuses. then shes like sir can you please step outside, then she just basically yelled at us outside cutting us off completely disrespecting us and threatened to call the cops because we were quote "disturbing the customers" are you serious? you guys are full of crap you try to issue a so called recertified phone but it doesn't even bloody work im tired of your crap, you threaten to call the police on your customers......... I'm going to terminate my contract as soon as possible with you guys...... SERIOUSLY THREATENING ME WITH THE POLICE. honestly just wow.........

please post your thoughts on this guys, oh and sorry i don't have a video next time this happens i do plan on recording it

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Re: Verizon Manager threatens to Call Cops to Arrest me

Not applicable

There are several factors here.  There are always 2 sides to every story.  You are telling your side and I know when I'm "selling" my side of a story, the tendency is to make my side sound good.  For example, in your senario,  Your dad just "raised his voice"  but the manager when you were outside "yelled".  There's a difference.  I yell when I want my son to hear me when he's down at the end of our block, but when discussing something with my wife, I might raise my voice to emphasize my point.  Big difference in the overall volume.  Did she really yell?

Is the problem that the phone you were issued doesn't work at all or is just not working as it should in a specific area?  I'm guessing by your post that they want to issue you a certified pre-owned, and you want a new phone.  It depends on how long you've had your phone.  If you've had it for 14 days or less then you should get a new phone as a replacement.  If you've had the phone longer than 14 days, then the contract you or your dad signed says Verizon has the option to issue you a certified pre owned or a new phone.  But this decision is at their discretion.

As far a the manager threatening you, (or was it your dad as he was the one who was disturbing customers) with calling the police,  she was obviously feeling threatened or at least, was worried about the customers in her store.

Another option, if you feel you have a case, is small claims court.  It ususally doesn't cost a lot to file but it does consume time.  If you need a phone, and don't want to work with Verizon, you'll need to get an account with another carrier.  If you don't absolutely NEED a phone, then it doesn't matter.

However, without a ton more information that's a lot more specific, it's hard to be to specific with my opinion.  These situations that escalate to the point that yours has probably don't have much chance of ending well.

I don't know at this point if there is anything that Verizon could do to satisfy you, so maybe at this point, it would be best if you terminate your relationship with Verizon as soon as possible. 

Best of luck to you whatever happens or you decide to do.

Re: Verizon Manager threatens to Call Cops to Arrest me

B33
Sr. Leader

Well what i thought about Dirbon is if there is another Store in the Area he could go there as an Option to conduct his business to the Matter of Exchanging the Unit..If that could be done that it might not be to bad.

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Re: Verizon Manager threatens to Call Cops to Arrest me

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VerizonArrestMe wrote:

..

please post your thoughts on this guys, oh and sorry i don't have a video next time this happens i do plan on recording it

My thoughts are

A) You can end you contract NOW. Why wait

B) No one cares, just leave Verizon. No need to post your story here. That is not what this forum is for.

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Re: Verizon Manager threatens to Call Cops to Arrest me

dimap52
Sr. Member

Actually I DO care, and appreciate someone having the moxie to post an experience like this. These experiences shouldn't be happening, and if they are, it's indication that there is issue with Verizon's corporate policy regarding phone exchange and replacement. Had that (Bloop) of a manager had the decency to do what's right by the customer, i.e. give the kid a new phone, hose daddy down to cool him off and send them both out happy, instead of trying to foist someone else's old lemon on him just because contract says they can, and corporate policy says they must, this kind of confrontation could have easily been avoided. But I suppose in this bad economy, sticking to the corporate line to protect self-interest and job security is more important than customer satisfaction

Certainly doesn't do much for Verizon's image in the eyes of the prospective buying public. An image which is becoming seriously tarnished in the eyes of many forum posters on many blogs, quarterly churn and financial reports notwithstanding.

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Re: Verizon Manager threatens to Call Cops to Arrest me

tikibar1
Sr. Leader

Agreed

<< Reference to deleted comment removed >>

If the poster is underage or is on their Dad's account and not an Account Manager, they would need the Account Owner, i.e., Dad, to conduct business on their behalf.

Message was edited by: Verizon Moderator

Re: Verizon Manager threatens to Call Cops to Arrest me

rcschnoor
Sr. Leader

Although we will never know the whole story, we never do, only one side and it is NEVER Verizon's side of the story.

I find it interesting, also, that the father "raised his voice" while the manager was "yelling". Seems like that may show some bias in the story.

Bottom line is by "raising his voice", the father was trying to intimidate the manager. The manager had every right to ask him to leave. I also assum if he was "raising his voice", he wasn't easily persuaded to leave either, which may have led to the "threat" of police intervention.

If you are outside of the 14 day return period, the chances of getting a replacement "on the spot" at a Verizon store is very minimal since they do not keep a stock of refurbished devices on hand. "Raising one's voice" is not going to help them get any in stock, either. The quickest way to receive a replacement is to call *611 and they will ship one out to you within a couple of days.

Re: Verizon Manager threatens to Call Cops to Arrest me

msturgis
Novice

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Message was edited by: Verizon Moderator

Re: Verizon Manager threatens to Call Cops to Arrest me

VerizonArrestMe

okay so to clear things up more guys now since its the next day. i'm 18 years old and in college not a kid...... Now my dad is like 70 years old he only raised his voice one time because he was tired of sitting there having them tell us we cant do anything....... now moving on

myphone i bought in february but since then it wont stop glitching up. Now i sent to verizon 10/27/12 to get a replacement they send it out and im like oh cool it looks practically brand new, so i throw my old one in there and ship it back the same day because i dont want to get charged 500 dollars fora  phone....... now i try to get it work and it wont work it wont grab signal at all or recognize my SIM card now i don't see how its my fault that they sent me a replacement phone that doesn't even work thats ridiculous........... Now i complained at the store to give me a phone because basically i've been stuck without one for 4-5 days......... 

oh and the manager was << content removed >> completely disrespectful compared to the last manager who had to leave........ unfortunately cause his shift was over........ and feeling threatened oh please she got mad because she couldn't freaking help me whatsoever...........

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Re: Verizon Manager threatens to Call Cops to Arrest me

VerizonArrestMe

I am 18 and a college student my dad just came with me because he was just mad that hes paying 200 bucks a month and i don't have a phone to use..... and they couldnt even help

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