Upgrade Fee

Member

It is time for a Class Action Lawsuit against Verizon for the upgrade fee. Verizon currently charges $40 if you buy a new phone. I bought my phone at Walmart and it was set up in about 5 minutes. Verizon did nothing to set it up. The person at Walmart set it up. You can't even find a good reason for the fee on their website. It is an unethical way of making money. Charging people for a service that they are not getting. I didn't change plans, add a line, or even change my phone number. It is a completely shady and evil way to charge people for nothing. It's time to fight back. Verizon should be sued for this unethical practice. 

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Re: Upgrade Fee

Novice

1) When you signed up for service, you signed away any right to a lawsuit. 

2) *ALL* carriers charge an upgrade fee regardless if the phone was purchased from their store or a Walmart. 

Don't want a fee? Pay full retail.

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Re: Upgrade Fee

Member

Pay full retail for what?  

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Re: Upgrade Fee

Member

What I feel is more a grounds for a lawsuit are these so-called Authorized Retailers who charge you $55 for a "setup fee" even if you activate the phone at home and don't even disclose the fee up front.  This is ON TOP OF the $40 activation fee.  Stay away from small third party stores!

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Re: Upgrade Fee

Community Manager
Community Manager

I am a consumer myself so I understand that you want to know what you pay for upfront, Lg787. I would love to help and see what happened. I have sent you a private message so I can assist. AmberF_VZW

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Re: Upgrade Fee

Member

What does the $40 upgrade fee pay for?  What is the purpose of it?

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Re: Upgrade Fee

Novice

@Robbquise wrote:

Pay full retail for what?  


"Don't want a fee? Pay full retail."

It's pretty self-explanatory.

Buy phone full retail, don't pay an upgrade fee. Finance the phone and pay it.

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Re: Upgrade Fee

Expert

@Tigerstep wrote:

@Robbquise wrote:

Pay full retail for what?  


"Don't want a fee? Pay full retail."

It's pretty self-explanatory.

Buy phone full retail, don't pay an upgrade fee. Finance the phone and pay it.


Customers are still charged for the upgrade fee if they purchase a new phone at the full retail price from Verizon Wireless. The only way to avoid the upgrade fee completely is to purchase the phone from the manufacturer directly. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade Fee

Expert

Verizon Wireless has had an upgrade fee since April 2012. The amount of the fee and when it is charged as changed since. Those changes and the reasons why as noted in the press releases from Verizon Wireless at the time of their announcement. 

 

That said, you could have saved $20 on the upgrade fee if you had purchased the phone through the Verizon Wireless website. In store purchases are $40 per phone upgrade (DPP or full retail price). 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Upgrade Fee

Community Manager
Community Manager

Robbquise, we see you have had a few replies. Have all your questions been answered? DoloresK_VZW

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