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Unlimited Data being taken away

jb440sold
Member

SHAME ON YOU VERIZON, I've been a customer for over 15+ years and work in customer service. You require that I give up my unlimited data to upgrade my phone! You've lost a very valuable customer and my respect for a company that I used to admire! SHAME ON YOU!

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Re: Unlimited Data being taken away

Ann154
Expert

It is only removed if you renew your contract and purchase a device at the subsidized price. If you pay full retail price or bring your own devices, you can keep your unlimited data plan.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Unlimited Data being taken away

Freddawg
Member

I found that not true today with them not activating a phone that was purchased. It is because they want you out of the unlimited plan

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Re: Unlimited Data being taken away

budone
Sr. Leader

Ann is correct in her post. What device and was it VZW branded? Where did you acquire it? Also it may not have a clear MEID/ESN. There is more we need to know as details are lacking in your post

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Re: Unlimited Data being taken away

SydneyK
Sr. Member

Freddawg, read the replies to all your other posts like this and stop reposting the same thing in every thread. Did you or did you not purchase the unlocked iPhone from Apple, and not the Verizon model?

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Re: Unlimited Data being taken away

Yes, I agree.  I just got off the phone with Verizon arguing with them that I am grandfathered in for unlimited data.  I too have been a long-time customer of Verizon - when they had cell phones mounted in your car back in the 90's!  I just upgraded my phone and customer service said since i didn't pay FULL RETAIL ($700+ for my phone) and signed a new contract they did away with unlimited but I can certainly upgrade to more data GB for a price.  Even though I bought the phone at a Verizon Wireless provider store.  I told her very unhappy and may have to look at other providers.  I guess being a customer for 20+ F'ng years doesn't matter to VERIZON.  Sorry, Verizon, I can no longer tout your great service!

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Re: Unlimited Data being taken away

jroeder
Sr. Member

It is frustrating that people lose the grandfathered unlimited plan when they upgrade. However I am a heavy user and only have the 6GB plan and its more than enough so unlimited data is not necessary. I understand you wouldn't want to keep track of your data usage but it is pretty easy to do with notification preferences and the ability to backdate the plan if you go over. The only major carrier that has "truely unlimited data" is Sprint and the Verizon network is far superior. It would be a shame to switch to a much less reliable network just because you think you need unlimited data.

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Re: Unlimited Data being taken away

Freddawg
Member

Hello Sydney, Sorry for the multiple posts ,but I did not know where to Post and if I needed to post separate posts to get the right response. I purchased the Unlocked Verizon Version from The Apple Store.

Fred

>>Personal information removed<<

Message was edited by: Verizon Moderator

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Re: Unlimited Data being taken away

HappyHelper
Sr. Member

Isn't it sad when companies change their prices and make you adhere to their new policies? I know I'm still frustrated with McDonalds about it. I've been a loyal customer of theirs for 20+ years and they REFUSE to give me a cheeseburger for 50 cents the way they used to. I mean...when I started using McDonalds that's the price I was promised and they never said it would change. I'm definitely switching to Burger King because after no research at all, I believe they would never do that to their customers.

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Re: Unlimited Data being taken away

Freddawg
Member

I assume Sydney is not a Verizon employee? is that correct? I still do not have a clear answer other than The Apple rep's theory in their store might be correct. The store rep was frustrated that they had so many Verizon phones returned for the same reason of bad Sim during activation. They didn't have any issues with people using them for upgrades or new customers. Now phones are sold out at the Verizon stores so I can't validate buying one from there would work either. I went tot the store first and they stated they didn't have access to turning it on because they didn't have a password or tax I'd for a Corporate account.

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