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Im not sure if this is the right place for this post, but here it is... I have been a Verizon customer since July 2007. I purchased a Droid 2 in January 2011. There were immediate problems with it. Verizon even replaced it TWICE for me in the first 6 months I had it. Since then, I have had to completely wipe it out and restart the phone an additional two times. As of right now, the phone just does not operate properly. It restarts on itself, drops calls (a problem Ive never had on Verizon in the past), and the camera does not work at all (I can't even open the camera app). Ive had nothing but problems with it for nearly the entire 18 months Ive had it. The bottom line is this phone does not work properly.
Today, 7/26/12, I went to the Verizon store at 810 W. North Ave. in Chicago to see if there was anything that could be done. I spoke with someone at the desk. The response was clear. I could buy a new phone at the retail price. I could wait two months until I was eligible for an upgrade. Or they could try to wipe out and restart my phone, again.
I didnt think that those were very good options, so I spoke with the manager. He informed me again of my three options. I think a new phone with 2/year contract at the upgrade price is absolutely reasonable, given my time as a Verizon customer and the problems with my current Verizon phone. The manager said that there was no flexibility on this and that Verizon would rather lose a customer. His exact words were, "That's why there's AT&T and US Cellular."
Let me repeat that. He said, "That's why there's AT&T and US Cellular."
I cannot believe that this is Verizon customer service. I can't believe that I have to try to get through 2 months of a malfunctioning phone just to get to my "eligible" upgrade date.
I am strongly considering buying a used phone on-line and leaving Verizon when my contract is up in January.
That is a pretty crappy response!
You might try calling *611 and talking to them, I have had a lot of problems with my Incredible 2 since the last "update" and they would allow me to upgrade early as long as it is not an iPhone, which is of course what I wanted. So I am toughing it out for another three weeks. But they were more than willing to do it over the phone and also told me the stores aren't as willing to even try to get early upgrades for customers.
dwarte44 wrote:
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Im not sure if this is the right place for this post, but here it is... I have been a Verizon customer since July 2007. I purchased a Droid 2 in January 2011. There were immediate problems with it. Verizon even replaced it TWICE for me in the first 6 months I had it. Since then, I have had to completely wipe it out and restart the phone an additional two times. As of right now, the phone just does not operate properly. It restarts on itself, drops calls (a problem Ive never had on Verizon in the past), and the camera does not work at all (I can't even open the camera app). Ive had nothing but problems with it for nearly the entire 18 months Ive had it. The bottom line is this phone does not work properly.
Today, 7/26/12, I went to the Verizon store at 810 W. North Ave. in Chicago to see if there was anything that could be done. I spoke with someone at the desk. The response was clear. I could buy a new phone at the retail price. I could wait two months until I was eligible for an upgrade. Or they could try to wipe out and restart my phone, again.
I didnt think that those were very good options, so I spoke with the manager. He informed me again of my three options. I think a new phone with 2/year contract at the upgrade price is absolutely reasonable, given my time as a Verizon customer and the problems with my current Verizon phone. The manager said that there was no flexibility on this and that Verizon would rather lose a customer. His exact words were, "That's why there's AT&T and US Cellular."
Let me repeat that. He said, "That's why there's AT&T and US Cellular."
I cannot believe that this is Verizon customer service. I can't believe that I have to try to get through 2 months of a malfunctioning phone just to get to my "eligible" upgrade date.
I am strongly considering buying a used phone on-line and leaving Verizon when my contract is up in January.
My upgrade was up in 3 days, and they wouldn't budge. I told them that I have to drive an hour to get to a Verizon store, and that we were here to do my Wife's upgrade, and mine was 3 days from then, and could they just let me do it now rather than making me drive back up to do it another day? Nope/Nada... But if you really think about it, they are letting you up your contract 4 months early at 20 months, not 24.
I ended up driving back there the following weekend to do my upgrade...
I think it depends on who you talk to on any given day, I did make several calls over the course of a week. I have heard people say to call first thing in morning because they are in better "mood" LOL.....Seems like a coin toss as to the response you get. I never go into the stores unless I have problem with a phone, always had better luck calling customer service.
BDA wrote:
I think it depends on who you talk to on any given day, I did make several calls over the course of a week. I have heard people say to call first thing in morning because they are in better "mood" LOL.....Seems like a coin toss as to the response you get. I never go into the stores unless I have problem with a phone, always had better luck calling customer service.
True, but I went to the store on purpose, because if they were going to take my $30 for the upgrade fee, I was going to make them do all the work for me to setup the phone..
That's a good point, upgraded our other line last month and my wife was surprised that the bill was $30 higher than usual.
Droid Usrr wrote:
My upgrade was up in 3 days, and they wouldn't budge. I told them that I have to drive an hour to get to a Verizon store, and that we were here to do my Wife's upgrade, and mine was 3 days from then, and could they just let me do it now rather than making me drive back up to do it another day? Nope/Nada... But if you really think about it, they are letting you up your contract 4 months early at 20 months, not 24. I ended up driving back there the following weekend to do my upgrade...
Completely out of curiosity, if you knew your upgrade was due in 3 days, why didn't you just wait the 3 days before visiting the Verizon store in the first place?
rcschnoor wrote:
Droid Usrr wrote:
My upgrade was up in 3 days, and they wouldn't budge. I told them that I have to drive an hour to get to a Verizon store, and that we were here to do my Wife's upgrade, and mine was 3 days from then, and could they just let me do it now rather than making me drive back up to do it another day? Nope/Nada... But if you really think about it, they are letting you up your contract 4 months early at 20 months, not 24. I ended up driving back there the following weekend to do my upgrade...Completely out of curiosity, if you knew your upgrade was due in 3 days, why didn't you just wait the 3 days before visiting the Verizon store in the first place?
My wife wanted her phone RIGHT NOW!!! Need I say more?
No.
Hi dwarte44,
I am saddened to see you didn't receive the stellar customer service you deserve and I apologize for the delayed reply! I am confident that your issue has been addressed since the original date of your post. If not, I can happily assist you. Please DM me your wireless number. I look forward to hearing from you soon.
Thank you for your involvement in our community forums,
AyaniB_VZW
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