Highlighted

Re: Unable to reach customer service during normal business hours

Customer Support

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours


@vzw_customer_support wrote:

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW



What is meant by "local time" in the following:

 
Customer Service
800.922.0204
Mon - Fri, 7 AM - 9 PM local time
Sat - Sun 8 AM - 9 PM local time

 

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Sr. Member

It's based on the time zone where your phone number's area code is located

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Sr. Member

It's based on the location of your phone number's area code

View solution in original post

Highlighted

Re: Unable to reach customer service during normal business hours


@deloused wrote:

It's based on the location of your phone number's area code



Thanks!! It's very ironic. I didn't even get this phone number from Verizon. It has been ported twice, and reflects where I lived 15 years ago.

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Customer Support

Great question. We're referring to your local time zone.   JoelD_VZW

0 Likes

Re: Unable to reach customer service during normal business hours

Customer Support

We want to make sure all your questions are answered.  Is there anything else that we can assist you with?

SeanC_VZW

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Member

I'm wondering that myself?  I am getting the same message that  I am calling outside business hours of 8am-7pm Mon through Sat.  IS this PST, MST, CST, EST?????

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Moderator
Moderator
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Customer Support

cfrandsen70

Sorry for this inconvenience. We're eager to assist you. Are you calling us at 800-922-0204 or *611 from your wireless phone? For your convenience, you may also manage your account online at My Verizon here: 

 

https://secure.verizon.com/vzauth/UI/Login?goto=https://myvpostpay.verizonwireless.com/ui/hub/secure...

 

LasinaJ_VZW

0 Likes