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Re: Unable to reach customer service during normal business hours
vzw_customer_support
Customer Support

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW

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Re: Unable to reach customer service during normal business hours
asefaefersrberdgfhrth

@vzw_customer_support wrote:

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW



What is meant by "local time" in the following:

 
Customer Service
800.922.0204
Mon - Fri, 7 AM - 9 PM local time
Sat - Sun 8 AM - 9 PM local time

 

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Re: Unable to reach customer service during normal business hours
deloused
Sr. Member

It's based on the time zone where your phone number's area code is located

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Re: Unable to reach customer service during normal business hours
deloused
Sr. Member

It's based on the location of your phone number's area code

View solution in original post

Re: Unable to reach customer service during normal business hours
asefaefersrberdgfhrth

@deloused wrote:

It's based on the location of your phone number's area code



Thanks!! It's very ironic. I didn't even get this phone number from Verizon. It has been ported twice, and reflects where I lived 15 years ago.

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Re: Unable to reach customer service during normal business hours
vzw_customer_support
Customer Support

Great question. We're referring to your local time zone.   JoelD_VZW

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Re: Unable to reach customer service during normal business hours
vzw_customer_support
Customer Support

We want to make sure all your questions are answered.  Is there anything else that we can assist you with?

SeanC_VZW

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Re: Unable to reach customer service during normal business hours
cfrandsen70
Member

I'm wondering that myself?  I am getting the same message that  I am calling outside business hours of 8am-7pm Mon through Sat.  IS this PST, MST, CST, EST?????

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Re: Unable to reach customer service during normal business hours
KH-Ornah
Moderator
Moderator
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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Re: Unable to reach customer service during normal business hours
vzw_customer_support
Customer Support

cfrandsen70

Sorry for this inconvenience. We're eager to assist you. Are you calling us at 800-922-0204 or *611 from your wireless phone? For your convenience, you may also manage your account online at My Verizon here: 

 

https://secure.verizon.com/vzauth/UI/Login?goto=https://myvpostpay.verizonwireless.com/ui/hub/secure...

 

LasinaJ_VZW

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