Highlighted

Re: Unable to reach customer service during normal business hours

Community Manager
Community Manager

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours


@vzw_customer_support wrote:

We always want the process of contacting us to be seamless for you. We are happy to help here. How can we assist?

RashadM_VZW



What is meant by "local time" in the following:

 
Customer Service
800.922.0204
Mon - Fri, 7 AM - 9 PM local time
Sat - Sun 8 AM - 9 PM local time

 

Joseph Brown
0 Likes

Re: Unable to reach customer service during normal business hours

Sr. Member

It's based on the time zone where your phone number's area code is located

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Sr. Member

It's based on the location of your phone number's area code

View solution in original post

Highlighted

Re: Unable to reach customer service during normal business hours


@deloused wrote:

It's based on the location of your phone number's area code



Thanks!! It's very ironic. I didn't even get this phone number from Verizon. It has been ported twice, and reflects where I lived 15 years ago.

Joseph Brown
0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Community Manager
Community Manager

Great question. We're referring to your local time zone.   JoelD_VZW

0 Likes
Highlighted

Re: Unable to reach customer service during normal business hours

Community Manager
Community Manager

We want to make sure all your questions are answered.  Is there anything else that we can assist you with?

SeanC_VZW

0 Likes
Covid19