I am a brand new customer literally purchased a phone yesterday around noon that I have not been able to activate. I am furious!!!! I never would thought the customer service would be so terrible I have been told since noon yesterday up until about 5 mintues ago that there is a "system update" REALLY!?!?!? That is insane!! Very good job Verizon you are offically the worst I mean WORST!! Will I ever be able to use my phone???? Will your system ever finish updating???? Will I be credited for the days I am losing that I prepaid for???