I am currently on the Edge and trying to Edge Up but I just learned my account is "Hot-Lined" due to a suspension on my account - I was told my account would not be suspended (I had a balance of $33) and all lines ended up being suspended. Verizon is denying that a representative ever told be that my account would not be suspended and will not lift the Hot-line on my account which in turn penalizes me for the next 6 months and I am unable to edge-up. I have spoken to numerous customer service reps, supervisors, mgrs and AD's to no avail!! I have been a verizon customer for over 13yrs and everytime I call I am dismissed and cannot get this matter resolved. Does anyone have any suggestions on who I can make a formal complaint to?
WRC-1975, Glad to hear that your phone is still working for you.I you went ahead and signed up for Email updates. Verizon Wireless will notify you once a promotion is available for you to change your phone.
YareliM_VZW
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