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Trying to cancel postpaid tablet account

Member

Store switched my new tablet to postpaid because it wouldn't work under prepaid plan. Now store refuses to close account (manager hid in back room). Chat reps have been unreliable, providing varying and incorrect info. Unable to reach customer service by phone (tried several #s and all went to same automated system; ended call if I hit "0." Also, system assumed I was calling about my prepaid phone. Am almost ready to contact FCC. Would appreciate honest, accurate info on how to close account for postpaid tablet that is paid in full. Thank you.

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Re: Trying to cancel postpaid tablet account

Sr. Member

Try calling VZW at 800-922-0204

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Re: Trying to cancel postpaid tablet account

Community Manager
Community Manager

Hello Help99999999.  We hate to see you leave so soon.  I'll be more then happy to review the account so we can get everything in the right order for you.  Were you unable to use the tablet under Verizon Wireless postpaid account?  Why were they unable to cancel service? Provide more details to better assist. 

YareliM_VZW

Follow us on Twitter at @VZWSupport

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Re: Trying to cancel postpaid tablet account

Member

thanks very much, but I've tried that number without success

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Re: Trying to cancel postpaid tablet account

Member

thanks for responding. I was able to reach someone on a Verizon land line

who told me she could cancel my account at the end of my statement period

later this month. But she couldn't send me confirmation. I then tried

Financial Services on my work phone and was able to reach a person there

also (!

On Tue, Jan 13, 2015 at 4:41 PM, Verizon Wireless Customer Support <

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