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Trouble with suspended service despite current account?

Member

I tried to make a call this morning and was interrupted by a Verizon recording telling me my account had been suspended, and I would receive no more information until August 10. Is anyone else having this problem?

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Re: Trouble with suspended service despite current account?

Expert

Did you request to have your account suspended?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Trouble with suspended service despite current account?

Customer Support

@Ptcabe,

That's definitely not a fun surprise! Having a working phone is a must and I'm here to help.

I do not show this being a reported issue. Are you getting this message with every call? Are you able to receive calls? Have you checked your account to see if a past due balance is due on the account.

If you are still getting this message when trying to place a call I can take a look at the account to see if the account is suspended. Follow me, JohnB_VZW, and send me a direct message with your name, number, and billing password.

JohnB_VZW

Follow us on Twitter @VZWSupport

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