Transfer my phone number to a new SIM
MotoDroid2Usr
Enthusiast - Level 3

My current phone came with a new, unactivated SIM card, but I put my old phone's SIM in instead. Lately, I've been having trouble with texts failing to send/receive. I thought I might try the SIM I had never used. How do I transfer my phone number from one to the other?

Thank you.

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Re: Transfer my phone number to a new SIM
vzw_customer_support
Customer Service Rep

MotoDroid2Usr, congratulations on your upgrade to a new phone. We definitely want all of your features to work on your device. Did you originally order that device for your mobile number? If so, that sim card is already assigned to your mobile number. All you would have to do is insert that card into your new phone.


For your convenience, you also have the option of retrieving a free sim card from any of our corporate store locations. Click the link below for the closest store location:


http://www.verizonwireless.com/stores/


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