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To: Verizon Loyalty Department

Member

I have been a member for a while now. James F. was able to assist me in the Loyalty Department last year after I had been treated unfairly by Verizon however I cant get in touch with him now and apparently no one can assist me in upgrading my phone. I guess they dont care about losing me as a customer by all their services? Customer service is extremely rude and they do nothing for their customers! 

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Correct Answers
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Re: To: Verizon Loyalty Department

Member

It is deeper than just an upgrade but Verizon really ain't a good phone company 🤷🏻‍🤦🏻‍I am over how rude they are. Period.

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Re: To: Verizon Loyalty Department

Novice

Because there isn't a Loyalty Department. Upgrading your phones is something you can do yourself online. Not using self service tools isn't a customer service problem.

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Re: To: Verizon Loyalty Department

Member

It is deeper than just an upgrade but Verizon really ain't a good phone company 🤷🏻‍🤦🏻‍I am over how rude they are. Period.

View solution in original post

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