Time required to return old phone?

Shaynicole
Member

How many days do I have to return my old phone once receiving the upgraded phone in the mail? 

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Re: Time required to return old phone?

bearone21
Leader

probably within 10 days but check with cs, 800-922-0204.

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Re: Time required to return old phone?

Community Manager
Community Manager

Getting a new phone is a really exciting time, Shaynicole. With all that’s going on, it can be easy to lose track of when to return the old phone. You came to a great place for some help. The time allowed to return a former phone varies depending on the reason for the return. Have you followed bearone21’s suggestion and called Customer Service? If not, please share more detail about the reason for returning the former device.

 

 

GeorgeS_VZW

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