Getting a new phone is a really exciting time, Shaynicole. With all that’s going on, it can be easy to lose track of when to return the old phone. You came to a great place for some help. The time allowed to return a former phone varies depending on the reason for the return. Have you followed bearone21’s suggestion and called Customer Service? If not, please share more detail about the reason for returning the former device.
GeorgeS_VZW