Re: Terrible fraud department and Verizon harassing me
dgilor
Enthusiast - Level 3

I thought you worked for Verizon as it says in your profile. Don't you know that there isn't anything someone can do with a closed Verizon account number?

If I posted the information Verizon is trying to obtain from me, THAT would help thieves Smiley Happy

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Re: Terrible fraud department and Verizon harassing me
dgilor
Enthusiast - Level 3

It is not personal information. It is an internal Verizon number that has no real meaning.

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Re: Terrible fraud department and Verizon harassing me
Ann154
Community Leader
Community Leader

dgilor wrote:

I thought you worked for Verizon as it says in your profile. Don't you know that there isn't anything someone can do with a closed Verizon account number?

If I posted the information Verizon is trying to obtain from me, THAT would help thieves

Even if they are an employee, they can't officially represent VZW on this community because of the Terms of Service I linked earlier. Only their experiences as a customer would be allowed.

The account number while it is an internal VZW number is still unique to each account and tied to the person associated with the account as the account owner and financially esponsible for the account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Terrible fraud department and Verizon harassing me
zellerandy
Specialist - Level 1


I do not work for verizon

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Re: Terrible fraud department and Verizon harassing me
dgilor
Enthusiast - Level 3

Well, in this case there is no one financially responsible for the account Smiley Happy

Personal information is information about me. The terms give specific examples (such as name, address, etc). The account number is a sequential number which is not personal information. In my case, the account number cannot even be used.

If the terms wanted to include anything that could link to you, they would write "or any number that can be used by any person to get your information". In that case, no one would be able to post on the forums as your nickname can be linked to your email address and that is definitely personal information.

But back to my original question: does anyone have ideas for a Youtube theme?

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Re: Terrible fraud department and Verizon harassing me
dgilor
Enthusiast - Level 3

Then I misunderstood your profile. Sorry.

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Re: Terrible fraud department and Verizon harassing me
Ann154
Community Leader
Community Leader

zellerandy wrote:


I do not work for verizon

Then remove the listed skills from your community profile. It is probably why the other user thought you were an employee.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Terrible fraud department and Verizon harassing me
Ann154
Community Leader
Community Leader

dgilor wrote:

Well, in this case there is no one financially responsible for the account

Personal information is information about me. The terms give specific examples (such as name, address, etc). The account number is a sequential number which is not personal information. In my case, the account number cannot even be used.

If the terms wanted to include anything that could link to you, they would write "or any number that can be used by any person to get your information". In that case, no one would be able to post on the forums as your nickname can be linked to your email address and that is definitely personal information.

But back to my original question: does anyone have ideas for a Youtube theme?

Well it isn't allowed to be posted on this site if all the past edited posts I have seen made by the Moderators and Administrators for the community.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Terrible fraud department and Verizon harassing me
dgilor
Enthusiast - Level 3

I am new to this forum (as I am not a Verizon customer Smiley Happy ), so thanks for the information.

The terms are not clear on this matter, but if the moderators don't like it, they are welcome to remove the information from the post. As I said, it is not personal information. But I have already learned that Verizon does not do the right thing. Verizon only follows orders/procedures no matter how silly they are. And that's what brought me here to post in the first place.

I actually feel sorry for the customer support department. They have to deal with the silliness and nastiness of other departments. And according to Glassdoor, they even get paid less.

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Re: Terrible fraud department and Verizon harassing me
Ann154
Community Leader
Community Leader

The trouble ticket number specifically mentioned in the ToS is in the same vein as the account number. Both are identifying numbers with Verizon Wireless for employees to gain access to your information associated with those numbers.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.