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Teacher Discount
StevieD2
Novice

Verizon advertised teacher discounts during Covid. They got a lot of good press out of this generous offer. I changed plans and was qualified a month ago for this discount and a rep told me it was confirmed. I have yet to see any discount on my bill. What is going on?

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Re: Teacher Discount
StevieD2
Novice

Thanks to everyone who tried to help. Nothing worked until I contacted the Executive Level at Verizon. Even then, the first person who I worked with did not follow up. Once  I complained loud enough and threatened to go to the media, I had my discount in two days retroactive to May.

View solution in original post

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Re: Teacher Discount
vzw_customer_support
Customer Support

Hello StevieD2! We want to thank you for all your do, and we want to make sure that you're taking advantage of the discount. Please reply to our private note. 

 

AaronS_VZW

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Re: Teacher Discount
StevieD2
Novice

It is now two months since I applied for my discount and was told it was active and I still am not getting it. I was told it takes 2 to 3 billing cycles and I will not get it retroactively. This is not acceptable. They can flick on and off features instantly, but it takes up to 3 months to give me an already approved discount?

If this is not addressed quickly I will take the next step of contacting senior Verizon management and/or posting on all social media about this.

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Re: Teacher Discount
jav6
Sr. Member

@StevieD2 wrote:

It is now two months since I applied for my discount and was told it was active and I still am not getting it. I was told it takes 2 to 3 billing cycles and I will not get it retroactively. This is not acceptable. They can flick on and off features instantly, but it takes up to 3 months to give me an already approved discount?

If this is not addressed quickly I will take the next step of contacting senior Verizon management and/or posting on all social media about this.


You didn't confirm that you received/responded to the Private Message/Note as requested in a prior post.

...Just another VZW customer...trying to offer some assistance...
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Re: Teacher Discount
StevieD2
Novice

Yes...I have responded to all messages, notes, spoke to multiple agents and have now contacted Executive Management. Don't promise and publicize a discount to first responders and teachers and make us wait 2 months and counting...when I order a new feature, it is billed immediately.

Re: Teacher Discount
Tigerstep
Sr. Member

There's a different between a feature coded into the system all customers have equal access to vs a discount that requires validation and approvals.

If the discount is already on file like a rep claimed, I'd check the bill carefully.

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Re: Teacher Discount
vzw_customer_support
Customer Support

StevieD2,

 

We're sending you another Private Note here on the forum. Please respond at your earliest convenience so we can ensure you have the discount attached properly. We are eager to help you! 

 

RyanC_VZW

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Re: Teacher Discount
StevieD2
Novice

I do see a private note, unfortunately it is just the preview and I can't actually see the whole note or reply. What is going on?

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Re: Teacher Discount
jav6
Sr. Member

@StevieD2 wrote:

I do see a private note, unfortunately it is just the preview and I can't actually see the whole note or reply. What is going on?


You have to click on the re: subject to open the note.

...Just another VZW customer...trying to offer some assistance...
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Re: Teacher Discount
StevieD2
Novice

Thanks to everyone who tried to help. Nothing worked until I contacted the Executive Level at Verizon. Even then, the first person who I worked with did not follow up. Once  I complained loud enough and threatened to go to the media, I had my discount in two days retroactive to May.

View solution in original post

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