Re: Take complaints to FCC BBB sign petitions at change.org
raggs2271
Newbie

I JUST FILED A COMPLAINT TONIGHT WITH THE BBB ABOUT THE FRAUD OF THE IPHONE WARRANTY WE PURCHASED FOR $9.99 A MONTH. I FILED A CLAIM TO HAVE MY IPHONE 4S REPLACED DUE TO DEFECT AND THEY WANT ME TO PAY $169.00 FOR THE CLAIM AND REPLACEMENT. EVEN THOUGH I HAVE INSURANCE, BUT I WILL SIGN YOU PETITION BECAUSE WE THE PEOPLE HAVE TO FIGHT THE ABUSE OF VERIZON ON THEIR CUSTOMERS. CAN YOU ALSO INCLUDE IN THE PETITION THE WARRANTY FRAUD?

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Re: Take complaints to FCC BBB sign petitions at change.org
silver6056
Specialist - Level 1

The $169 is the insurance deductible for the iPhone, that sort of thing is standard in any insurance, house, car, etc.

If this was a manufacturing defect, you should have been covered for the first year though, so was it something else?

Re: Take complaints to FCC BBB sign petitions at change.org
commonsense101
Specialist - Level 2

(deleted content) how does insurance work (deleted content)

Message was edited by:Verizon Moderator (M)

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