Re: Tablet Scam
kaebfly
Champion - Level 3

An option might be to sell the iPad and pay the ETF. Not an ideal way to have to resolve this but unfortunately because it's past the return period there isn't much Verizon is going to do to help.

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Re: Tablet Scam
Sassy2731
Enthusiast - Level 2

My main question is that why can't I cancel the one that I am on month to month with and then I can just use it on the contract instead of the tablet that is NOT working again for the second time in less than a year.

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Re: Tablet Scam
kaebfly
Champion - Level 3

I'm on the mobile site so I can't tell if you were the OP (who my previous response was meant for). But on the issue with you not being able to close the tablet account for the one that is now month to month...what did Verizon tell you? They can't close the account over the phone or in store for you?

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Re: Tablet Scam
Weth
Legend

You must call to cancel.  You can't do it online.  You can then put the working tablet on that last remaining tablet line. 

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Re: Tablet Scam
jacyj
Enthusiast - Level 2

I too have been taken by this, but my 1st bill did not show the table, so now I am past the 14 days and stuck...it is crap that the employees are allowed to misrepresent "promotions" like this. I have lodged a formal complaint with customer service and am hoping to be able to return the tablet without being charged the $175 cancellation fee.

Re: Tablet Scam
vzw_customer_support
Customer Service Rep

Jacyj-


Our goal is for you to be be happy with your services and devices.  We want you to take advantage of the tablet and get the most for your dollar.  What promotion did the sales rep offer?  We're there any requirements when purchasing the tablet?


EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Tablet Scam
jacyj
Enthusiast - Level 2

I went into the store located at 3705 Isabella Ave, 45209 simply to inquire

about upgrading my phone. When I got there the store manager assisted me.

He looked at my account and commented on the fact that I had not been into

a store in quite sometime. This is true, my last upgrade was done via mail

and online. He informed me that the service plan I had no longer existed

and that Verizon had done away with contracts to allow for more flexibility

with regards to timely upgrades. He then proceeded to tell me that I was

eligible for a FREE tablet. I told him I did not need a tablet. He then

informed me that the cost of the tablet was already included in my bill,

"You are paying for it anyway. Verizon wants its customers to know that we

offer tablets and the promotion allows you to have the tablet for 1 year

for free. At the end of that time you can decided to continue, and you will

be charged monthly or turn in the tablet, no obligations."

Given that I was already paying for it, I went ahead and agreed. He

insisted that my monthly bill would be lower than what I was currently

paying, even with the upgrade and tablet, since I was on a very old plan.

Which I was perfectly happy with, I did not request a plan change or

adjustment, he told me how happy I was going to be with the new set-up. So

at this point, I agreed.

I received several notifications regarding my bill, all of which were

markedly higher than my previous bill. When I contacted him about this, he

told me not to worry, it often took a couple weeks for everything to sync

up and reflect correctly. When it was time to pay my bill, it was less and

everything looked fine, so I paid the bill and continued like normal.

Today I get an email saying my bill is ready, I view it and the increase is

substantial, over $100 more than last month and more than my previous plan.

I looked at the bill and called customer service. The gal on the phone was

very nice and extremely helpful. She explained that she had never heard of

any such "promotion" and that it was very confusing to her. She noted this

on my account and contacted her supervisor on my behalf, noting my

complaint.

The manager at the Isabella Ave store told me in no uncertain terms that

the tablet was FREE for ONE (1) YEAR - no charges at all. My bill shows not

only the $40 activation fee, the $10 monthly line fee and $9 a month for

insurance, which I was not even given an option to elect or decline. Had I

known this, I would have said no to the tablet. In addition, the tablet is

under contract with a $175 cancellation fee. Again, I was told Verizon no

longer does contracts, he did not tell me the tablet was under contract for

2 years. If he had, how could it be free for 1 year and then I had the

option to turn it back in with no charges, thus breaking the contract?

When I realized what had happened, I took a look online and in the customer

response section of Verizon's website. Apparently, many people have had

this issue, it has been a problem since January of 2015. I find it very

negligent that Verizon's corporate office would allow such things to

continue. I have been a loyal Verizon customer for 12 years and have NEVER

been mislead in this way. This is totally unacceptable. I have always been

satisfied with Verizon, but am now going to look into other providers for

my cellular service.

I would like Verizon to correct this issue. Acceptable outcomes would be:

1) for me to keep the tablet, free of charge for one (1) year

2) allow me to return the tablet (I have all of my packaging) and cancel

the plan without being penalized the early termination fee

There were no requirements other than paying for the tablet ($100) up

front, and waiting on the rebate in the mail (see below - statement from my

bank). I paid at the store and did receive the rebate in the mail.

I would appreciate your prompt attention and correction to this matter

[removed]

Personal information removed as required by Verizon Wireless Terms of Service

Thank you,

Verizon Moderator

.

On Sun, Jan 10, 2016 at 11:07 AM, Verizon Wireless Customer Support <

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Re: Tablet Scam
Sonny53
Enthusiast - Level 1

The same tactic was used to sell wireless speakers. The promotion was to upgrade and surrender the old phone and receive a $300 credit for a $299.99 UE or Bose speakers.  Surprise! No credit, just a $300 equipment charge.  Sales associates know they were caught and have since tried to mask the deal with phantom credits, none of which have materialized.  Should be interesting to see how this is handled. Class action - absolutely!

Re: Tablet Scam
jacyj
Enthusiast - Level 2

This is a poor excuse for an answer... You were quick to email this, but when I explain the situation I get no reply. I ambers interested in a class action law suit. This is shameful, and there is no excuse for it. I even received a bill that was 'doctored' to make me believe the story. Creating a situation in which the real bill was not presented until after the return date. There was a good reason I hadn't been into a store, the salespeople are high pressure and pushy. Verizon, if you have the best products out there, why all the dishonest, pushy salespeople? I still have not received a response to my last comment and will take this to the higher ups.

Re: Tablet Scam
vzw_customer_support
Customer Service Rep

jacyj We most certainly want to make sure all of your account concerns are resolved. The tablet is a great device to have and we want to make sure charges are explained thoroughly. At times, we offer promotions where the tablet is discounted or provided free and then we bill you for monthly charges. It is not our policy to give away free devices and free lines of service. I see that this was explained to you by a customer service representative  recently. I have set a follow up to call and discuss the possible outcomes. It is 7:54 central time and I will reach out to you at 9:00am central time. We look forward to resolving this matter for you.
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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