Switching from Prepaid
mountainRunner
Enthusiast - Level 2

I'm not certain if Verizon organizes their customers separately regarding Prepaid and those on the Verizon plan. I have been a Prepaid customer for over a year now but would like to switch to a Verizon plan. I want to do this online. So, when I choose a phone for upgrade and add to my cart, should I choose Existing Customer or New Customer? Will such an action automatically end my Prepaid plan or will I need to cancel that on my own? I plan on using my same number if that helps in answering my questions. Thank you!

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Re: Switching from Prepaid
rcschnoor
Legend

Yes, they are treated completely different. You will be a new Verizon customer with a post-paid line. You will likely have to port your number to Verizon post paid if possible.

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Re: Switching from Prepaid
naansalad
Specialist - Level 3

either you have to do @ v store or calling sales

you are trying to migrate from prepaid to post paid ...store be best option

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