Re: Switched to unlimited plan, now it is slow.

Community Manager
Community Manager

I completely understand the importance of making sure you are on a plan that will best suit your needs kimmitty. We want you to have the fastest speeds available.

 

We can review your account and make sure you're on the plan that best suits your usage. Please reply to the Direct Message I sent you so we can access your account.

 

As mentioned by your fellow community members, there are some differences between the Go Unlimited and Beyond Unlimited. With the Go Unlimited when streaming videos you will have 480p resolution, as oppose to 720p with the Beyond Unlimited plan.

 

In regards to using the Mobile Hotspot, on the Go Unlimited plan you have unlimited mobile hotspot data at speeds up to 600kbps. With Beyond Unlimited, you have unlimited mobile hotspot (up to 15 GB per line at 4G LTE speeds; above 15 GB at speeds up to 600 Kbps). This is why you may have notice a difference with the speeds when using mobile hotspot. You can view all this info here http://vz.to/2dSoS9m.

 

I look forward to your Direct Message so we may further assist.

 

JohnB_VZW

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Re: Switched to unlimited plan, now it is slow.

P3ERNIE
Member

I used to be on Verizon's original unlimited data plan that came out around 2004 and I was grandfathered in for the longest time. When this new unlimited plan came out, the agent I spoke to assured me I should switch as there would be absolutely no change in my service. I questioned her several times as it sounded all too good to be true. My service is so slow now I constantly have to connect to wifi. I used to be proud of being on Verizon for it's signal strength and now I'm the one asking people what service provider they use.. Moderators, please don't bother asking me what zip code I am in or how much data I use. Nothing has changed since I switched over to the new data plan. My usage, my location all have been the same except now my bill shows nearly double in my data usage which is impossible. Unless like someone else posted, the Verizon towers are being hacked or purposely slowed down...

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