Re: Switched to unlimited plan, now it is slow.

Community Manager
Community Manager

I completely understand the importance of making sure you are on a plan that will best suit your needs kimmitty. We want you to have the fastest speeds available.

 

We can review your account and make sure you're on the plan that best suits your usage. Please reply to the Direct Message I sent you so we can access your account.

 

As mentioned by your fellow community members, there are some differences between the Go Unlimited and Beyond Unlimited. With the Go Unlimited when streaming videos you will have 480p resolution, as oppose to 720p with the Beyond Unlimited plan.

 

In regards to using the Mobile Hotspot, on the Go Unlimited plan you have unlimited mobile hotspot data at speeds up to 600kbps. With Beyond Unlimited, you have unlimited mobile hotspot (up to 15 GB per line at 4G LTE speeds; above 15 GB at speeds up to 600 Kbps). This is why you may have notice a difference with the speeds when using mobile hotspot. You can view all this info here http://vz.to/2dSoS9m.

 

I look forward to your Direct Message so we may further assist.

 

JohnB_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Switched to unlimited plan, now it is slow.

P3ERNIE
Member

I used to be on Verizon's original unlimited data plan that came out around 2004 and I was grandfathered in for the longest time. When this new unlimited plan came out, the agent I spoke to assured me I should switch as there would be absolutely no change in my service. I questioned her several times as it sounded all too good to be true. My service is so slow now I constantly have to connect to wifi. I used to be proud of being on Verizon for it's signal strength and now I'm the one asking people what service provider they use.. Moderators, please don't bother asking me what zip code I am in or how much data I use. Nothing has changed since I switched over to the new data plan. My usage, my location all have been the same except now my bill shows nearly double in my data usage which is impossible. Unless like someone else posted, the Verizon towers are being hacked or purposely slowed down...

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Re: Switched to unlimited plan, now it is slow.

Trueserus0
Member

I have had the same issue I have a iphone 8 and have had non stop slow service and random dropped calls complained multiple times on multiple level bottem line is verizon doesnt care I even bout a cheap 50$ prepaid phone with them just to test my phones against each other and I had the same speed and same horrible service on both phones switching to verizon was one of the worst decision I made 

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Re: Switched to unlimited plan, now it is slow.

Community Manager
Community Manager

We apologize to hear that you feel this way. We strive to provide the best service and experience at all times.You having slow data and dropped calls concerns us and we are here to turn this around. Please meet us in a Private Note for assistance. AlbertP_VZW

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