Nowhere does it tell you when suspending the line that you can only do it 2 xs in a rolling year & then it has to be done day by day. The fix??? #1 I was told Oh yes, it is there - under questions asked..... I don't need to ask a question,,,,, just need to suspend my line --- Information is not posted clearly to alert customer when suspending line. #2 fix is to try to sell me different plan for this line - separate plan - for $15/mo. (I would rather suspend the line every lousy day & save my $30 until I can afford to by that line out) Doesn't matter that I explained I was at wits end on $$ & trying to save every dime due to high cost of propane this winter ---- sheesh - 100gal = $400 for me in Jan. Doesn't matter that I explained that due to an unexpected death in the family, I am trying to now take care of my mother & her bills,,,, Nor the fact that I am now sole support for my family....... Nope - they want me to buy a tablet or find someone to take over that line....... Really???? No help for someone who has been a customer for 10+ years & pays their bill???? Thanks Verizon for that "Customer Care Support". Will be looking at ANY other company when my contracts are up.
The number of suspensions available is noted in the Suspend Service FAQs. Suspend Service FAQs | Verizon Wireless Which I located in less than a minute after reading your post.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Anne - yes it is there - when you go & LOOK for it. It should be clearly posted during suspending a line. I had no questions, I wanted to suspend line. At no time was I thinking I needed to ask questions about time limits. It was a simple - I need to do this, did it & it was done - I had no questions about it. I feel that by having rules about a function or service in FAQs is evasive. That is my complaint.
Oh & also I can't just send a simple email to customer service,,,, I have to come to a forum to air out my complaint only to have someone not "get it".
Start a new topic or ask questions in the open forum.
