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Sudden poor signal strength and dropped calls

Member

Why is the Verizon signal suddenly weak?
I travel for work and I'm experiencing dropped calls and dead spots in areas where they didn't occur before.

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Re: Sudden poor signal strength and dropped calls

Customer Support

Hello, GibsonSG. We would be happy to investigate this area with you, to figure out why your signal is not as strong as it used to be. What is the city and ZIP Code of the location you are experiencing this in? Also, does this only happen indoors, outdoors, or both? CourtneyM_VZW

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Re: Sudden poor signal strength and dropped calls

Member

Zip code for my home area is 24550 Lexington, VA but this is not only happening in my home area it is happening in a 5 state area of the mid-Atlantic. The signal used to be at least a bar or more stronger in most areas than it is now. Service quality seems to have diminished significantly.

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Re: Sudden poor signal strength and dropped calls

Customer Support

GibsonSG,

 

I appreciate the added information. I took a look at the area and we don't have any alerts or outages to report, so let's keep investigating this. Aside from phone calls, how are your other services working for you (texting and data)? What difference do you see when you're outdoors versus indoors? How are the services working for others around you when you're in the impacted area(s)? 

 

RyanC_VZW

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