We have serious concerns about our bills starting with our trip abroad in April 2013. We expected excess charges and arranged for a plan while away, but the charges are much higher than we expected. Worse, the charges for roaming continued for several months following our return home. We stopped using the phone for international calls on April 24, but our bills for May, June, and July show roaming charges. There is apparently no way to recover information about what they are for. There is also no way to contact Verizon. Chat shows "all agents are busy" although it is well within the open period, and there are no email options that I can see. So aside from filing a lawsuit I have no option except to post here and hope for an answer or send USPost mail to their lame postal addresses. I expect email at least, but I can't find it at this site. Anyone who can suggest a way to fix this please let me know. Does anyone believe that AT&T and/or Sprint or the other party is any better? I would like to hear from you - since they are all descendants of the Bell Telephone system it is difficult to envision anything approaching true customer service, but maybe they others are less prone to corrupt gouging of all kinds.
Keep in mind that when it comes to international usage, it can take a while to report back to Verizon Wireless since while you're abroad they need to rely on those international carriers to tell Verizon Wireless what was used and how much. I recommend looking at your billing details at myverizon to see the dates and times of the specific usage. You can also always call 800 922 0204 to speak with customer service.
There is no detail. Also, it is not reasonable that I used the phone roaming that much. I knew the unit costs, so avoided using it unless absolutely necessary. We were in n the UK, not some primitive backwater, and we left in April after only three months. This is either unauthorized use or Verizon error. I have already spoken with customer service, who told me to look at the details. But there is no detail - the charges are for "unbilled services from prior months". This is a seriously bad mess with no clear end in sight. Even where there are some details, in April while we were away, there are a lot of numbers I just don't recognize.
Ok, so this board is buggy too - it won't let me edit my own post. I said three months in my previous, but I meant three weeks, from April 7 through April 24.
JJAC2843 wrote:
Ok, so this board is buggy too - it won't let me edit my own post. I said three months in my previous, but I meant three weeks, from April 7 through April 24.
There is a five minute window to edit or delete your post. See for more information.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
"Unbilled data" does indeed sound ambiguous. I'm not sure if this was explained to you fully, but it essentially comes from the fact that you're running on someone else's network. Here's the process:
Device connects to roaming network
Roaming network allows service and begins logging
Device disconnects from roaming network
Roaming network ends logging
Roaming network tabulates data (can take several days on some networks)
Roaming network bills VZW (can take several weeks)
VZW bills that charge to you
For the most part, these charges are going to show up quickly as "roaming such-and-such country" but sometimes the billing takes a while due to coming from a different carrier. Here, the documentation gets tough. The records are all in your detailed bill (you can have one mailed to you for a fee or find it in MyVerizon). If you dispute any of it, your records can be looked through and matched with serial numbers to verify 100% that all the calls came from your device.
Not sure how much this helps, but I hope it explains a bit.
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