Verizon doesnt like to be called out on their mistakes or take responsibility for how their customer service agents deal with the customers and concerns. Since October the 7th i either get hung up on, or stay on the phone for over an hour as today 1:02;56 seconds till the agent hung up on me after i requested several times to be transferred to a Supervisor and him telling me he couldnt because they were in a meeting.
AT&T is looking better all the time.
You always deserve the highest level of support and we would be lost wihout you, betty951. I apologize for the experience you have had. Please tell me more about your account concerns and we can work to help you stay.
YaleK_VZW
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