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Signal strength greatly diminished recently

Member

I used to get 5 bars of service in my home, but over the past couple months the signal strength has diminished greatly. Now my phone calls get dropped and people can't hear what I'm saying. If I go across the street everything is fine, so it's not the device. (Before you ask I did try all of the standard device-based suggestions from the support team, to no avail.) I have heard complaints from other people who live in my building as well. My zip code is 19801. I am very frustrated that I'm paying for service that doesn't work. I am interested to know what action Verizon is going to take to restore the great service I used to enjoy.

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Re: Signal strength greatly diminished recently

Community Manager
Community Manager

Hi drquoz,

I apologize for the frustration over the service issues you're having in your zip code. Which device are you using? Are you having issues mainly on the indoors? Provide more details so a suggestion can be offerred to help with your issues.

Thank you!

EdW_VZW       
Follow us on twitter @VZWSupport




EdW_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Signal strength greatly diminished recently

Member

The device is iPhone, it works fine everywhere else. Please send someone out to fix the signal. Have them bring their own Verizon phone along, I'll be happy to show them around.

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Re: Signal strength greatly diminished recently

Community Manager
Community Manager

drquoz,

We can understand how frustrating it can be when your phone is not working. If you can please Direct Message me we can open a network ticket for your area.  I look forward to working with you.

RobinD_VZW

Follow us on twitter VZWSupport

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Re: Signal strength greatly diminished recently

Member

Im having similar issues! We used to get great signal at my house but within the last few months our signal has become almost nonexistent ! I'm so fed up! I've spent hours on the phone (the land line I've had to purchase because of this) and my problem has not been fixed! How do we go from having good signal to none at all with no reason as to why?! I want answers now!

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Re: Signal strength greatly diminished recently

Community Manager
Community Manager

lalatrisha1,

We want you to have the service you deserve. I am sorry that the service has dropped recently. What devices do you have? What zip code are you currently in? Does this happen everywhere or just in a certain area? Anyone else having issues at this same location?

RobinD_VZW

Follow us on twitter @VZWSupport

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Re: Signal strength greatly diminished recently

Member

Hi, sorry for the delay in responding. I sent you a message.

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Re: Signal strength greatly diminished recently

Member

My zip is 47591. My husband also has the same problem. I have a Samsung

note 3 and my husband has a Motorola Droid maxx. It happens all over town.

We constantly drop signal everywhere in Vincennes.

On Jul 11, 2014 11:35 AM, "Verizon Wireless Customer Support" <

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Re: Signal strength greatly diminished recently

Sr. Member

That ZIP code is covered by LTE. If both phones are having an issue "everywhere," as you've stated, you may want to speak with someone in retail about possible warranty replacements for both of you. It's very unlikely for every tower in that ZIP code to all be down at the same given time.

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Re: Signal strength greatly diminished recently

Member

It will be great in some areas and then nonexistent a little ways away.

I've already talked to multiple representatives about this. No one is of

any help.

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