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Shame on you Verizon for not ending my temporary plan for use in Mexico then not ending the temporary plan on the date I specified....then you keep me on the phone for an hour and a half asking me questions and indirectly blaming me for the situation...this mistake Verizon made is now costing me 180$ that VERIZON feels I should pay because of their lousy crediting policy....I guess this is how Verizon shows appreciation for 10 year + customer.... Again... SHAME ON YOU VERIZON!!
This is an outrage....
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When you add extra features, VZW does not know your intentions. If you were traveling to Mexico and did not need the extra calling feature you can have it removed. This is also something that you can do yourself online.
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I made verizon aware of my travel dates just like last year when i traveled outside the country.. They ended the temporary service on my requested date last year without problem but not this year..The real slap in the face is the fact that they know when you arrive back in the United States. Then they charge me for 4 months knowing damn well im not outside the country...
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I Always stop the travel plans manually. I then certainly watch my bill closely for the next few months. This was your responsibility. Verizon does many dubious things, this is not one of them.
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Weth...I understand what you are saying BUT Verizon asked me for my travel dates and I told them. I didnt add this temporary service with any false expectations that Verizon would be responsible for removing it. I have made this request many times in the last few years without incident. Verizon is at fault and they should own up to it..
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How is Verizon at fault for this? If you had been extended on your trip and had to stay an extra few days and VZW removed the feature, would they then be responsible for the extra charges because you weren't getting the discounted rate you signed up for? It is not Verizon's responsibility to make sure that your bill is correct. I looked at my bill this month and noticed an extra $8. I got to the bottom of it immediately. It takes but 3 minutes to look at your bill and had you done that, you would have noticed the extra charge before it became an issue. Do you pay your electric bill before looking at it? Or any bill for that matter?
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Did you not notice the bill for 4 months because maybe you were on AutoPay? I myself am waiting to hear back from a customer service representative about compensation for days spent without my phone because of ordering mistakes made on Verizon's behalf.
Since you mentioned Verizon's "lousy crediting police", I'm curious to see how my situation will turn out.
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*policy
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What mistake that was Verizon's fault could you possible be compensated for?
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