It takes two weeks or so to go thru the 15 Gb "hotspot". Makes sense - our
original plan was 30 Gb for the month.
But once the 15 Gb is gone, speeds slow down so bad that I could not even
load this message into a browser. Or at least I quit after ten minutes. It
is so slow I can barely run even one device on wi-fi such as my laptop
brought home from work. If we also try using a tablet - service is
non-existent. This is not what I was promised or told would be the case
when switching to this unlimited plan. So after 20 years with Verizon, come
get this router and modem that your C.S. said I needed a few months ago, I
am not paying for it and will switch to a local carrier that offers much
better service. I will keep the phones with Verizon for now, but that is
subject to change as well.
Advise where to send equipment.
Personal information required by Verizon Wireless Terms of Service
Once you past the 14 day return period, your're stuck with whatever you accepted the terms and agreements to be it a device payment or 2 year contract. Verizon isn't going to take the equipment back if it's under an agreement unless for extreme cases like death.
On the plans page, it clearly indicates the limits of hotspot data on all unlimited plan options. It's your choice to not pay, but that will mean a disruption of service for non payment and potentially damaged credit.
Regardless of what a rep tells you, information is readily available online. If 15GB of data wasn't going to be enough, you should have stuck with your original plan.
Nice. Regardless of what a rep tells me? If I can't rely on Verizon's reps, then Verizon is at fault and further action may be taken.
Also, how convenient as well that the 15 Gb hotspot ran out on day 15...if it had been day 14, Verizon would already have this junk mailed back.
They use to charge a $50 or $40 hotspot fee just to use the tethering feature already built into the iPhone. This was a fee to use what you already paid for externally which was just taxing.Now they’re capping that with 15gigs and 10gigs. I say if I pay for unlimited service at 4G LTE SPEEDS (with only 22gigs prioritized) I should be able to use it any way I want whether it’s tethered left on by mistake or even gifting gigs to another customer which they do have as an option, so be it, let me live. By the way the unlimited plan has limits.