We would always be happy to help! If you would like to start your own account, and port in your number, I recommend contacting our Transfer of Service team. Here is their number: 888-832-4540. You are always welcome to visit a corporate store for assistance as well! Once you get your account and Billing PIN established, you can reach out to us here, Facebook, or Twitter for any live support. Have a great rest of your day! MichelleH_VZW