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Security Deposit Return
rohesther
Newbie
‎02-24-2015 07:08 PM

Hi,

I opened my account around a year and a half ago (around September 2013) and I was originally informed that I would get my deposit back after a year.

However, I still have not received a check and when I asked customer service through online chat, they just answered that a check had been issued.

Is there no way to check if the check has been cashed or not and if it hasn't does Verizon re-issue a check??

I am sure that I have been paying on time (since I use auto-pay) and the deposit was $500 which is NOT a small amount.

Anybody gone through a similar situation?

Thanks!

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Re: Security Deposit Return
Not applicable
‎02-24-2015 07:17 PM

you say you are sure you've paid on time but you have checked to make sure that is the case? Just because you auto pay doesn't mean you don't look at the bill. The check would have been sent to the address listed when you first signed up.

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Re: Security Deposit Return
rohesther
Newbie
‎02-24-2015 07:24 PM

Yes, I always receive a text message indicating that I have paid on time and just in case something went wrong I checked the billing section of My Verizon before I even asked customer service.

I know that the check should be issued to the address I signed up with but the problem is I haven't received it.

I was just wondering if it is possible to get a re-issue (if it is the case that it got lost in the mail) or if it has already been cashed out (which should not be the case).

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Re: Security Deposit Return
Not applicable
‎02-24-2015 09:04 PM

Verizon should have on file if it was cashed. You'll have to call customer service.

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Re: Security Deposit Return
vzw_customer_support
Customer Service Rep
‎02-26-2015 07:29 PM

Allow me to clear any confusion about your security deposit rohesther! I have sent you a direct message, please reply to my message and I will be able to access your account and provide an update on your deposit.


AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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Re: Security Deposit Return
Snn5
Legend
‎02-26-2015 07:45 PM

How To: Direct Message

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Re: Security Deposit Return
andersonfmly
Enthusiast - Level 2
‎02-26-2015 09:08 PM

From personal experience, Verizon Wireless refund checks are easily mistaken for junk mail. A few years ago I set aside what I thought was junk mail, while waiting weeks on end for my deposit refund to arrive. It turns out I had the check all that time, in an envelope that would never have tipped me off that it was a check, or that it was even from Verizon Wireless. I hope you didn't run into the same thing and inadvertantly throw it away.

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