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Safety Concern During Service Call for FIOS
VARes
Newbie
‎03-15-2020 08:46 AM

I am trying to file a safety complaint to customer service. How can I go about doing that?

The incident occurred during a service call to my apartment complex.

I have the license plate of the van, time of incident, and location.

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Re: Safety Concern During Service Call for FIOS
jav6
Champion - Level 3
‎03-15-2020 09:00 AM
@VARes wrote:

I am trying to file a safety complaint to customer service. How can I go about doing that?

The incident occurred during a service call to my apartment complex.

I have the license plate of the van, time of incident, and location.

This IS the Verizon Wireless Community Forum.  Have you posted on the FIOS Forum at https://forums.verizon.com ?

...Just another VZW customer...trying to offer some assistance...
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Re: Safety Concern During Service Call for FIOS
vzw_customer_support
Customer Service Rep
‎03-17-2020 08:59 AM

We're concerned that you have a safety complaint during your Fios call and want to ensure you are able to file this complaint with the correct team, VARes. You have reached Verizon Wireless and we do not have access to Fios service. We would recommend reaching out to Fios directly for additional assistance. You can reach them here, http://spr.ly/66091sgZJ. 

 

DanielleR_VZW

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