Roaming Charges
hosejockey23efd

I recently went to Cancun. I added a 1000 minute Mexico/Canada package before I went. Through an on line chat with Verizon, that is what I was told I needed to make a phone call from Cancun to the US. So 4 calls were placed from my phone to the states while I was there. None of the 1000 minutes were used and then I got zinged with roaming charges. Is that not why I would have added the calling plan a head of time? CONFUSED!!!!

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Re: Roaming Charges
vzw_customer_support
Customer Service Rep

I know it's important to understand your statement charges and have the right plan options to meet your needs hosejockey23efd. Did you have the opportunity to review your statement in detail(print version). This will provide a detailed breakdown of charges. http://bit.ly/xB4iTc It is possible the roaming charges you incurred were for data use and not voice calls. We are happy to review your account. Please follow and send us a PM.

JonathanK_VZW
VZW Support
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