Verizon will NOT refund the $900 I paid for my replacement phone.
I got my phone replaced almost a year ago, right before COVID started. It was an Asurion claim; my Note 8 turned off when I took a picture and I had to plug it in to restart, no matter how much charge it had.
When I got the replacement, no doubt a refurb, two things 1) I couldn't get my data to port over so I had to do it manually and 2) the GPS dropped service constantly. I resigned to dealing with the GPS issue, it got some-better over time. It took me months to get my text messages and everything else all ported over.
They charged me the full replacement $$ $900+and I paid it in April, or my service would have terminated. At the end of June I FINALLY finished porting data and sent the phone back. I was in touch with Verizon all through this process and was assured that my account would credit when the return came back.
I called several days after I sent the return, told them the tracking number, they told me it had been received and would take a week or two to get the credit on the account.
That is the status ever since. I have had long-long and many-many chat sessions and phone calls. I have to explain this over and over again. The last time, about 2 weeks ago, I got a "promise we will resolve this today" both from chat and phone call. Both call and chat, the most recent ones I escalated to supervisors. In both cases, they didn't have the authority to add that $$ amount credit and had submitted and "were waiting" to get authorization .
Today I get notification that my bill is due, still, no credit. I have notes and documentation of the hours and hours I've spent trying to get this resolved.
I understand Verizon monitors these channels and I'm hopeful this can finally get taken care of.
Has anyone had similar issues and how did you get it resolved?
Thanks.
