Verizon will NOT refund the $900 I paid for my replacement phone.
I got my phone replaced almost a year ago, right before COVID started. It was an Asurion claim; my Note 8 turned off when I took a picture and I had to plug it in to restart, no matter how much charge it had.
When I got the replacement, no doubt a refurb, two things 1) I couldn't get my data to port over so I had to do it manually and 2) the GPS dropped service constantly. I resigned to dealing with the GPS issue, it got some-better over time. It took me months to get my text messages and everything else all ported over.
They charged me the full replacement $$ $900+and I paid it in April, or my service would have terminated. At the end of June I FINALLY finished porting data and sent the phone back. I was in touch with Verizon all through this process and was assured that my account would credit when the return came back.
I called several days after I sent the return, told them the tracking number, they told me it had been received and would take a week or two to get the credit on the account.
That is the status ever since. I have had long-long and many-many chat sessions and phone calls. I have to explain this over and over again. The last time, about 2 weeks ago, I got a "promise we will resolve this today" both from chat and phone call. Both call and chat, the most recent ones I escalated to supervisors. In both cases, they didn't have the authority to add that $$ amount credit and had submitted and "were waiting" to get authorization .
Today I get notification that my bill is due, still, no credit. I have notes and documentation of the hours and hours I've spent trying to get this resolved.
I understand Verizon monitors these channels and I'm hopeful this can finally get taken care of.
Has anyone had similar issues and how did you get it resolved?
Juliet1970, it certainly sounds like you have been through a long ordeal and I am truly sorry to hear this. Please respond to the private message that we have sent so we may jump right in and take a closer look at all that has happened. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
amandaniederle, I know the importance of being able to get your credit issues when needed. So we can help look at this, please send us a Private Note. JoseL_VZW