Return/Exchange Pre-Ordered Iphone 6s
Screwauger
Enthusiast - Level 2

I preordered an Iphone 6s which was delivered 9/25/14.  My Verizon already lists this device as being beyond the Return Policy Period??!??  I want to exchange the 16gb model I ordered for the 64gb model but this leaves me with no options.  Please help.

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Re: Return/Exchange Pre-Ordered Iphone 6s
vzw_customer_support
Customer Service Rep

I want to be able to set your mind at ease, Screwauger.

You have 14 days to return/exchange the phone. Since the phone was ordered online, the exchange timeframe begins the day/date the equipment is delivered. I hope that helps.



http://bit.ly/QDccSR


http://vz.to/1jqzhUD


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Return/Exchange Pre-Ordered Iphone 6s
vzw_customer_support
Customer Service Rep

I want to be able to set your mind at ease, Screwauger.

You have 14 days to return/exchange the phone. Since the phone was ordered online, the exchange timeframe begins the day/date the equipment is delivered. I hope that helps.



http://bit.ly/QDccSR


http://vz.to/1jqzhUD


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Return/Exchange Pre-Ordered Iphone 6s
Screwauger
Enthusiast - Level 2

If I went to a corporate VZW Store could I exchange phones (and pay the associated fees) to avoid being without a phone for a period of time?  I could not be without my phone for more than a day secondary to life.  Thank you.

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Re: Return/Exchange Pre-Ordered Iphone 6s
vzw_customer_support
Customer Service Rep

Our phones have definitely become our lifelines these days, Screwauger. I know I'm not able to last without mine for even part of a day. The 64GB will give you more flexibility. You absolutely can exchange your device at a corporate store as long as it was purchased through any corporate channel (My Verizon, over the phone with a rep, etc) within 14 days of device receipt.


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Return/Exchange Pre-Ordered Iphone 6s
Screwauger
Enthusiast - Level 2

@LynnD_VZW You are awesome!!

With your response, I jumped in the car and headed to the local VZW Store.  I am now home with my exchanged iPhone 6s 64gb Space Gray (they had Gold also in stock).  The Verizon staff were very friendly and accommodating and I was on may within 30 minutes with my new phone.  Easy Peasy!!  Thanks a million.

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