Recently I had 2 chat sessions with Verizon, the first one resulted in a ticket being submitted for dropped calls and lack of signal. 2 days later I receive a text stating that "Your network ticket has been resolved. Area is a known trouble area, please contact us for indoor solutions.". Now the problem is that my service has slowly degraded over the past year to the point that I have a hard time making a call and not having it drop. My service used to be very good and reliable. What happened to change this?
The second chat session was about the same issue and also about a possible network extender. I believe that Verizon expects me to buy the network extender to fix their problem. Also in the course of the second chat the agent was in a big hurry to finish my chat and ended it before I was finished. My question to Verizon is why should I pay for something that will only have limited impact to my service? I feel that Verizon needs to step up and correct this issue as I am not the only one impacted by this.
Sadly, many of us have had the same issue. Even though the map shows we have full coverage, I was told by VZW support that there was a ton of people in my area that had to get network extenders and that I would need to buy one myself too. Since VZW has chosen not to do WiFi calling at this time, even going as far as saying it wasn't a priority (although they promised it soon,) then we're stuck with either buying the femptocell or put up with the dropped calls..... or look at other carriers for service.
No one from Verizon on this yet?
Why should they have to comment. It's a fair market. If the service isn't working, switch! Keep in mind noone guarantees service inside . But to each his own.
It's a customer forum. If a rep is going to chime in, they typically wait a couple of days. If you want a quick response from a Verizon rep, this isn't the place.
Start a new topic or ask questions in the open forum.
