Reporting Poor Coverage

[snarewitch]

I recently merged cell plans with my fiance and transferred by phone service from AT&T less than a week ago.  However, I appear to get extremely weak or no service when I am in my office.

Yes this is an indoor location (22060), but AT&T is reporting 4 of 5 bars of 3G service on my iPad.  Yet my "more coverage in more places" Verizon 5S is reporting a whopping 1 of 5 bars of 1x service or No service.  I've had to walk outside and down the street to get a signal to get any messages out.  Even my Sprint work Blackberry is reporting 4 of 5 bars of 3G service.

Its easy to put red color on a map outline and claim superior coverage.  It is something else completely to ACTUALLY HAVE SUPERIOR COVERAGE.

[vzw_customer_support]

Hi Snarewitch,


We are so excited to have you join in team VZW. We want you to have the best service everywhere. Is voice & data roaming turned "on" on the device? What floor are you using the device on? What software version is the device on?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

[snarewitch]

I am on the ground floor of a one floor building. The software is the latest version apple just released. As for roaming, it is voice only. But why should I be roaming when I'm inside but when I walk outside I'm in 3G or LTE? I'm not paying extra fees as a result of trying to use my services inside a building.

Shaun

Sent from my iPhone 5S

[vzw_customer_support]

I understand snarewitch, and as long as you have a Nationwide plan like all of our current plans, there are no charges for roaming in the US. Did you try this step to see if coverage improves? There are many factors outside of our control to affect signal indoors. Our map is based on tower location, but we cannot anticipate the signal inside all buildings. Do you have co-workers with Verizon as well? Are they having any issues with service?

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[snarewitch]

I am not in the office today so I do not know if that will help. But I

will try. If I do get a roam charge I will dispute it and use this email.

As for other Verizon users, turns out the phones what were issued by the

company were originally Verizon but they changed to another carrier because

there was no signal in the building. This was apparently a year or so ago

and yet based on my experience hasn't changed which means we won't be

switching back anytime soon.

As to your assertions that Verizon cannot anticipate signal strength inside

buildings, I find that incredibly irresponsible from a system design and

engineering standpoint and counter to assertions that your service is

superior to that of other carriers. When every other carrier has superior

signal availability inside our building compared to Verizon devices it make

us SERIOUSLY regret signing our contract.

I will try the "roaming" option but since I cannot actually get a signal to

start with (according to the phone) in the building I don't have high

hopes. At this point we will just count the days until we can cancel this

sub-standard, poorly designed, service, warn others to stay away and not

believe the questionable claims in Verizon advertisements, and eventually

get service with a provider who actually designs their system to be used in

locations where people actually need and use them.

On Thu, Oct 31, 2013 at 4:40 PM, Verizon Wireless Customer Support <