Repeating Service Outage

Member

I repeatedly lose service in my home and my neighborhood.  I live in the Crismon Heights neighborhood in Queen Creek, AZ near Ocotillo.  When will Verizon improve this shoddy service?

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Re: Repeating Service Outage

Community Manager
Community Manager

Hello brewer29, service at your fingertips is what we strive for! How long has this been happening? What make and model phone do you have? Issues with calls, text, or data? Please share specific details so we can dive deeper.

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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Re: Repeating Service Outage

Member

Thank you for responding. It has been very consistent, particularly in the

back portion of our house. We have 9 different devices and it happens to

all of them. I recently tried to make a phone switch to one of my old flip

phones, and I had to drive out of the neighborhood to complete the

activation. My most common phone used is a Samsung Galaxy S III. Our home

device is a 'home phone connect' and both were out or unintelligible on

Wednesday afternoon at 2:00 pm MST. As I began typing this email, my S-III

had no service. I am a long-time Verizon client and service has never been

worse. On February I was stuck on I-10W for 3 hours east of San Diego and

had no ability to contact anyone and had to walk miles for a working

emergency phone. Once I was driving again, I was in San Diego Mission

Valley before I had service again. These troubles are unacceptable in this

day and age.

On Fri, Feb 28, 2014 at 2:56 PM, Verizon Wireless Customer Support <

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Re: Repeating Service Outage

Community Manager
Community Manager

You're so welcome brewer29! We understand the importance of having reliable service and we truly apologize for the inconvenience that this has caused. Since all of the devices are having trouble then we'd want to request our engineers to review the towers in your area. Please accept my follow request and send a private message so we can get right to work!

AshleyS_VZW
Follow us on Twitter @VZWSupport

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