Needing to get in touch with a regional manager or customer support supervisor. I'm at the end of my patience with this company and the terrible customer service. I've chatted, called, gone in stores to talk to managers and have still received no help. I'm in the Dallas, TX area if anyone knows who to contact in that area.
Sorry but contact information is not given out like that. You would need to call and request a supervisor to speak to one.
Tried that. Was literally told by the person I spoke to that the supervisors don't do anything but make sure they don't go on breaks they aren't supposed to. I know that's not the case but at that point I was too frustrated to deal with the person anymore
SMT_0927, it definitely sounds like you have been through enough already. We want to put an end to your frustration. Lets get you properly assisted. Please check your inbox for a private message.
Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
After having an issue with customer support I asked to speak with the supervisor because I wanted to "launch a formal complaint" yet did not get to speak to a supervisor ,manager,team lead or anyone else in a leadership position . The rep put me on hold then came back and said she would take the complaint for me . Wrong ..... If you are part of my complaint why would I give it to you ? Needless to say we are currently checking in to other carriers.
Is there anyway you could reach out to me Marcus?? I need help for my account at verizon. This problem is going on 1+ years and every time I reach out I am told someone will contact me- I have even received the text saying the supervisor would call. Still nothing. This is getting outrageous.
Email everyone in the Executive Customer Relations department until you get a reply! I have had it with this company and their poor customer service. Costing me time, money, and more trouble than they are worth!